Apple and Motorola Finally Launch iTunes Phone
Why does Cingular always get the good Moto phones?
Shame on Motorola for shunning all of the other big and small carriers. Guess I'll be buying the N91.
A) Exclusivity/Scarcity is a proven marketing tactic. "We only have 1 at this price!" always gets people to come buy. So now you sell it with one carrier, don't have to split your advertising dollars with several carriers and sell a bundle of them.
B) Cingular has far more stores than T-Mobile. More avenues to sell = More sales.
C) If they had to choose one, the obvious is Cingular since they have 50+ Million customers and a far larger network.
D) Motorola phones suck, then you take out the 850 for T-Mobile and they suck worse - it certainly doesn't help the Motorola name.
E) With all the rumors flying around about DT selling US T-Mobile, why sp...
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The best reason I can see for Moto selling their soul to Cingular is that Cingular pays for a large amount of the R&D on these high-tech phones. It ...
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T-Mobile is smaller, and has less of a network, which is why their customer service is better. They do care about their customers more, because they cannot afford to lose many of them.
I really wish Cingular would wake up and start training their Customer service reps...because a lot of them really are bad. (those of you working in our customer service dept...don't take this personally if you aren't one of those people).
Case in point, as i was JUST typing this...i had a customer sent into our store BY our own customer service reps to get a charger for a phone that was from AT&T, a Phone whi...
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I will admit Cingular gets the coolest phones, but as far as network is concerned, being GSM, their network is our network. These days, even when I roam on to another network, my phone doesn't even tell me. As a T-Mobile customer, I can use virtually all of Cingular's network without even knowing it. Sure, T-Mobile pays a price for that, but it's not a price they wouldn't pay if they had upkeep on more towers and such. If anything, Cingular foots the bill ...
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look if u come to my store with a problem, and ur not a jerk about it, i'll do anything in my power to help - above and beyond C.S. something tells me, though, if it were u in my store that u would look at me like it was my fault that ur daughter sent too many text messages or used up all of ur anytime minutes
maybe their CS isn't perfect, but neither is Tmo's.
by the way, ur phone can't access all our towers - 850 anyone?
OK, now that i've got that out of my system, its not that moto wants to sell phones, they want to make money. Cingular pays out the butt to get those phones, more than Moto would make by adding on 1/4 more to the customer base. Cingular already offers 3/4 of GSM customers and will pay to make up for the other 1/4. Why? Because they want to keep AT&T customers and want to bring over Customers from other companies (mostly verizon since their phones are nothing to envy, honestly). It gives CIngular an Edge over everyone else.
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