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Carriers Agree to Make Unlocking Phones Easier, Eventually

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A Solution in Search of a Problem

T Bone

Dec 12, 2013, 2:03 PM
Seriously, if people are worried about phone locks, they can buy unlocked phones, and even then it is not difficult to get the carrier to agree to unlock it for you, and you don't even need to have a particularly good reason for it....in my time working for at&t, the only time I ever flat out refused to provide the unlock code for a customer who requested it was if the customer had a past due balance or if the phone they wanted to unlocked had been reported stolen. Otherwise, provided they were an account in good standing who had had an at&t account for at least 6 months and who wanted to unlock a phone that had not been reported stolen, and we provided the code for basically any reason, even if the only reason the customer gave was 'I jus...
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Zpike

Dec 12, 2013, 2:22 PM
Maybe because they never should have been locked in the first place.
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worldwatcher

Dec 12, 2013, 2:27 PM
T Bone said:
it is not difficult to get the carrier to agree to unlock it for you, ....in my time working for at&t, the only time I ever flat out refused to provide the unlock code for a customer who requested it was if the customer had a past due balance or if the phone they wanted to unlocked had been reported stolen. ....


Well now it is harder to get a phone unlocked at AT&T. We are no longer allowed to unlcok phones. It is done through an online portal,or through an internal case that can be created and if all the requirements aren't met, you are not getting the unlock code for this device
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Jellz

Dec 12, 2013, 2:46 PM
Exactly. I posted in the other thread exactly how that change is terrible...
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worldwatcher

Dec 12, 2013, 3:58 PM
Jellz said:
Exactly. I posted in the other thread exactly how that change is terrible...


It can be frustrating in fact when you do it through the oline portal. I've seen cases where all the requirements are met and as soon as you enter the IMEI it says that it is unlockable. That's why we create that internal case. Once we explain that the requirements are met and the phone should be unlocked, you just have to wait for your email with the unlock code.
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tzsm98

Dec 13, 2013, 1:37 PM
AT&T is refusing to unlock a paid full price for device. I've used my longstanding and always active GoPhone account and I've used my fully up to date and long standing business account. This device is not available unocked.

To pretend this is a solution without a problem is showing a understanding at some distance from the facts.
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Zpike

Dec 14, 2013, 11:38 PM
T Bone has a hard time separating himself from ATT's interests and being objective because he used to work there. As a result, much of what he says is insightful. But he's pretty unsympathetic to customers.
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