New York Wants to Know Why Carriers Nixed Kill Switch
Problems with a kill switch
If cell phone crime accounts for 15% of overall crime rates, they should be throwing a party because guess what? it doesn't really matter. We've become so decadent that crime now equates to simply inconveniencing each other.
When I worked for at&t I personally dealt with literally hundreds of customers who wanted to suspend a phone on their account, some line other than their own, simply out of spite....9 times out of 10 it was done by couples breaking up......purely out of spite and for no other reason.....I would explain 'while the phone is suspended, you will still be responsible for all charges...' and they would say 'that is fine....I just want to make him/her suffer'.....
One time a woman called in asking why her phone wouldn't work, I responded 'the line has been suspended' and immediately she responded 'oh that bastard, he did this didn't he?' and hung...
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