Sprint to Slice 800 Customer Service Jobs
‹ Back to message list
Sprint is pushing customers to sprint.com. They've stricken certain abilities from the agents.. example Number changes (customers are now directed to website), Bill Payment (really? yup) Account to Account transfers, Corp discount qualification's, additional New Lines of services. Tech support is also now instructed to "go to store" pretty much for everything now. This was instituted within the last 4 months, which yes has lowered the amount of calls coming in because the agents now can do even less. The excuse given is so they can increase the customer experience and have customer see to believe, reading between the line "so we can save money on manpower" So other then canceling, there's no reason to call anymore. Another example of Technologies taking jobs. Now in other areas (mainly 3rd party) jobs are created in say web design, but nothing in the extent of what was lost. Store hiring has increased, but try waiting 1 hour to see an agent who then tells you to come back in an hour.
And yes I work in Texas.
Report to moderator
No replies to this message