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Sprint to Slice 800 Customer Service Jobs

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Top message:  the fewer resulting calls to its customer service representatives. by Haggard   Aug 27, 2013, 2:21 PM

Replying to:  Re: the fewer resulting calls to its customer service representatives. by Jellz   Aug 27, 2013, 4:08 PM

Re: the fewer resulting calls to its customer service representatives.

by KOL4420    Aug 27, 2013, 4:24 PM

Well as it does appear your generalization is correct. There is more to it because even Americans dont know how to properly formulate a sentence. So the assumption is not appropriate as you have no idea who you are talking to over text as their is no accent. Furthermore even American customer care agents at times dont know what they are talking about it could be lack of training, knowledge, age with department, or just a horrible customer care agent.

Personally I do not support outsourcing of jobs. I dont discriminate as I know and have experienced phenomenal customer care service from both over seas agents and American agents. However to stay on topic this article has nothing to do with what the comments are about.

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