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Sprint to Slice 800 Customer Service Jobs

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Top message:  the fewer resulting calls to its customer service representatives. by Haggard   Aug 27, 2013, 2:21 PM

Replying to:  Re: the fewer resulting calls to its customer service representatives. by KOL4420   Aug 27, 2013, 3:42 PM

Re: the fewer resulting calls to its customer service representatives.

by Jellz    Aug 27, 2013, 4:08 PM

"Language barrier is one thing but that is not the case over the text. "

Believe me, you couldn't be further from the truth. It's just as easy to tell when you're chatting with someone from India as it is when you're talking to them on the phone. And then there's the fact that it doesn't matter if you're talking over the phone or chatting online, the incompetence is still there. I work with online chat, and I've seen my fair share of botched transfers where it's obvious 1. the person had no idea what they were doing, and 2. their grasp on grammar was a dead give-away that they didn't speak English as a first language.

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