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Sprint to Slice 800 Customer Service Jobs

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Replying to:  the fewer resulting calls to its customer service representatives. by Haggard   Aug 27, 2013, 2:21 PM

Re: the fewer resulting calls to its customer service representatives.

by KOL4420    Aug 27, 2013, 3:42 PM

{The move, said Sprint, reflects improved levels of customer satisfaction and the fewer resulting calls to its customer service representatives. A Sprint spokesperson said the cuts reflect "organizational adjustments being made to meet the changing needs of our business." }

Nothing in there about firing employees because of online chat... that has been there for about 5 years now. Just like any department phone or in store there is policy and a specific amount of things each department can do. Language barrier is one thing but that is not the case over the text.

One does not simply blame the cut back of jobs on online chat. It is actually a plus that they have a functional live chat option as many other carriers dont have it and if they do their response times are soooo slow and they cant do anything. As I hear Sprint customer care over chat has some great capabilities.

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