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Sprint Launches LTE in 41 New Markets

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Top message:  the company lost 2 million net customers during the period. by your dad   Jul 30, 2013, 5:57 PM

Replying to:  Re: the company lost 2 million net customers during the period. by WhySoBluePandaBear   Jul 30, 2013, 8:21 PM

Re: the company lost 2 million net customers during the period.

by cellphonesaretools    Jul 30, 2013, 11:50 PM

WhySoBluePandaBear said:
Have you seen the network lately? It's atrocious.


As to iDEN, they were thrown some of the best offers that Sprint has ever offered. 99 cent devices that normal customers pay $150+ for - as well as PLENTY of notice of iDEN shutting down and Sprint Direct Connect being the lateral move.


So for Sprint to lose 2 million customers the moment they flipped the switch is HIGHLY unlikely. Customers were given a 1+ year and insane offers to get off of iDEN - no way did 2 million people just willfully become ignorant and decide to wait until the last moment.


Sprint lost the customers because their network is unfortunately garbage.


I think that's largely true. I know of a number of fairly large local businesses that were the last to leave Nextel because Nextel PTT still worked flawlessly for them. Nationwide, I'm guessing those die-hard Nextel business customers were the final 1.3 million iDEN customers that bolted at the very last minute.

As you would imagine, those companies were all doing trials of Sprint Direct Connect for the past few months prior to iDEN shutdown, which unfortunately proved to them that SDC was not ready & could not cut the mustard. I spoke with one local store manager who had one of his long-time Nextel customers return over 300 Sprint Direct Connect phones because they were so pissed off that SDC wouldn't work. For that company, who switched from Nextel to SDC back around February/March time frame, SDC failed to connect more often than it did connect, and SDC audio quality was so garbled they were useless even when they did connect.

I'm guessing what those companies did was hang on to most of their Nextel phones until Sprint threw the switch because those diehards loved the way Nextel PTT worked and they still needed it. I am also guessing they had already engaged AT&T or Verizon in the background, prior to the shutdown so they would have backup, and just migrated to VZ/ATT at the last minute.

Now that Nextel is shut down, and Softbank is calling the shots & pouring in cash, I'm hoping that Sprint finally gets their network act together. Having learned from the past 8 years or so of Sprint's history, I'm not expecting them to get it right, but I still hope that they do.

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