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U.S. Cellular Payment System Upgrade Runs Into Trouble

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That's really sugar coating it


Jul 29, 2013, 4:29 PM
Sunday through Wednesday the computer system was down completely at all uscellular outlets nation wide the same is true for Thursday and Friday with the exception of maybe an hour each day that it was up and working. Saturday Sunday and now Monday the system is up about 50 % of the time but it only works for half the issues. The reality is customers are waiting hours to days for service and in some cases now over a week. Customers are very upset and many will leave the company. Uscellular needs to fix this because it is definitely not BETTER!

Jul 29, 2013, 5:33 PM
Last Sunday - Monday were planned outtages if I remember correctly. You can't go from one Point of Sales System to something completely different over night. Also, my local store was having some slowness of their computers, but there definitely was not an outtage.

Though this was just the local store I visited.

Jul 30, 2013, 11:00 PM
My girlfriend and I went in Friday afternoon to switch from Verizon. We live in Maine. We were in the store for 4 hours all together Friday. We had to go back Saturday because the phones and ports didn't go through. We were there another 2 1/2 hours Saturday with no resolution. We didn't bother going back Sunday. Finally Monday evening my phone started to make calls but not receive. This afternoon my phone was FINALLY fully activated as well as my girlfriends. 4 1/2 DAYS LATER!!!! Not so much as a sorry or anything from customer Service or the store reps. While we were there they had a waiting list of customers they needed to help of 5 Hours. I'd say that qualifies as an outage. U.S Cellular needs to be upfront with us and say " we didn't p...

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