AT&T Mimics Verizon, Pushes Upgrades to 24 Months
Consumer Unfriendly
I'm really ashamed to be a Verizon customer, but given the fact that they cover everywhere that I go the best, its hard to even think about switching to the little guys.
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When I worked for at&t, the corporate office used to actually PUNISH you if you would abide by policy and a customer was unhappy....if you were insistent that policy had to be followed, then at&t corporate would tell you to back down and just give the customer what he wanted....if a customer asked to be given a credit and you refuse to give it, you can get suspended or even fired for it, even if the cr...
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Why is it that you believe yourself to be above this fee - while everyone else has to pay it? You're loyal? I'm loyal to my gas station and electric company - I don't get anything for it. They provide me a service, and I pay for it.
I always hated people who thought they were above certain fees and treatment. It's that entire attitude of "Oh, other people pay it, but not me, I'm a special snowflake".
WhySoBluePandaBear said:
"The only thing they said they weren't willing to budge on was the upgrade fee...but when I get my bill I'm calling about the fee, and I'll bet dollars to donuts that I can get it waived"
Why is it that you believe yourself to be above this fee - while everyone else has to pay it? You're loyal? I'm loyal to my gas station and electric company - I don't get anything for it. They provide me a service, and I pay for it.
I always hated people who thought they were above certain fees and treatment. It's that entire attitude of "Oh, other people pay it, but not me, I'm a special snowflake".
I agree. I work for ATT and I hate when people call in and cry until the upgrade fee waives...
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So....the way I look at it is 'if no one else has to pay the upgrade fee, and I know they don't because I waived the damn thing 50 times a day, then I'm not going to pay it either'
The upgrade fee is a bogus fee....everyone knows it....the reason it is charged is as a negotiating tactic...you have a customer who is angry for one reason or another and you need to calm him down....you waive the fee..the customer thinks he has 'won' because he pulled one over on the big multinational conglomerate....when in fact he didn't win anything, all you did is waive a fee that no one cares about in the first place....
Why do we charge an upgrade fee? So ...
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