AT&T Adds 61-Cent Admin Fee to All Customers
I wonder if this could be considered a change to the contract?
So the answer is an emphatic 'no'.
Of course you can't guarantee a price, prices are things which CANNOT be guaranteed, there's no way anyone who is not a liar can possibly promise you that prices will no go up ever.
Prices are based on factors that are largely outside the control of any human being. If there's a sudden natural disaster which wipes out half the cell phones towers in the country, or if there is the sudden passage of new law by Congress (like Obamacare or an increase in the corporate income tax) which increases the cost of doing business, or if the world economy collapses causing hyperinflation....then prices are going up. And there's nothing the carrier can do to stop it.
IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND THE LIMITS SET FORTH IN YOUR CUSTOMER SERVICE SUMMARY, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR AIRTIME RATE APPLIES (OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE), WE’LL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL, A TEXT MESSAGE TO YOUR DEVICE, OR OTHERWISE), AND YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS, PROVIDED YOUR NOTICE OF TERMINATION IS DELIVERED TO US WITHIN THIRTY (30) DAYS AFTER THE FIRST BILL REFLECTING THE CHANGE.
IMO, this would be a mater...
The intranet system for ATT that provides CS with documents regarding policy and procedure specifically advises CS that this is not a breach of contract for this very reason. (Intranet is MyCSP)
No company can just put you in a contract and change the prices when ever they want to without any protections for the consumer. If that was the case then whats stopping them from increasing everyone's bill by $100/month.
The problem is most people won't notice the price increase. A...
Indeed, when I was in customer care (I still thank God every single day that I'm not working in customer care anymore because it was a living nightmare) I once felt so sick of listening to a particularly obnoxious customer I very nearly paid his bill with my own credit card just to get him off my line......the only reason I didn't actually pull out my own credit card and enter the information in the system to pay off his bill with my own money was the fear that once that information was in the system he'd be able to u...
I quit working for at&t in August 2010, just because dealing with all those obnoxious customers was making me hate the entire human race.....so my information may be out of date on some details here and there...
But I'm not ignorant of the contents of the contract.
T Bone said:
there's a whole bunch of stuff in there that most people don't know about, like the clause where you agree to waive your right to sue.
People try hard to get out of contracts, the lawyers try harder to make sure that doesn't happen easily.
So to answer your question unless ATT has violated this requirement to notify you then no you cant cancel without a termination fee.
This forum is closed.