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Sprint Puts Vendors at Fault for LTE Network Delays

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Didn't take long

CaptainPlanet

May 7, 2013, 12:15 PM
Since they can't blame this on the Nextel acquisition, I see they found another scapegoat to blame.
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Tofuchong

May 7, 2013, 12:38 PM
I was waiting for somebody else to mention this, so I could reply and say I agree.

I agree! Seems they always have some kind of scapegoat to blame their problems on, no matter what they are, no matter when they happen.
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Haggard

May 7, 2013, 12:55 PM
Very Obama-like, to be honest.

"It's all their fault, even though we're supposed to be handling this."
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KOL4420

May 7, 2013, 1:59 PM
Lol, I mean think about it this way if you are building something and its already payed for and planned out but you are missing parts is that your fault?

This is crucial information that their customers and anybody else looking to switch to Sprint need to know. Here I was thinking Sprint was the one lagging and in reality its lack of equipment from the manufacturers. Kinda like when a new phone comes out and they are all sold out. Is that Sprint's fault too?
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Haggard

May 7, 2013, 2:44 PM
I tend to not believe what Sprint has to say. They've proven to not be very trustworthy.

Depends. I work for Sprint for a portion of their online services. When they are offering pre-orders and go over the amount of pre-orders they can offer due to inventory, if you knew how many phones you were getting at launch, why would you continue to sell pre-orders for a phone you don't have? They've done this with every pre-order that I've been apart of.
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Downscripting

May 7, 2013, 2:55 PM
Haggard said:
When they are offering pre-orders and go over the amount of pre-orders they can offer due to inventory, if you knew how many phones you were getting at launch, why would you continue to sell pre-orders for a phone you don't have? They've done this with every pre-order that I've been apart of.


Laughing Laughing

That made me laugh a little bit.
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Haggard

May 7, 2013, 3:24 PM
Their website is a huge pile of poop. Forget trying to track an order if you have a DM14 order number. You'll receive no updates, it will remain blank. I've sent an email to my supervisor to inform the people at Sprint that we deal with (since we're their chat provider on the website) that their website wasn't functioning properly, they came back with "It's currently not a top priority to fix at this time." It's been over a year since that portion of the website hasn't worked correctly.
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Downscripting

May 7, 2013, 3:52 PM
Haggard said:
Their website is a huge pile of poop. Forget trying to track an order if you have a DM14 order number. You'll receive no updates, it will remain blank. I've sent an email to my supervisor to inform the people at Sprint that we deal with (since we're their chat provider on the website) that their website wasn't functioning properly, they came back with "It's currently not a top priority to fix at this time." It's been over a year since that portion of the website hasn't worked correctly.


ATT's olam isn't the most customer friendly, but once you show customers how to do it they like it. But I'm in customer service and everyone I talk to about olam rant at me for like the first 5 minutes of the ...
(continues)
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