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T-Mobile Trims Headcount

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The outsider coming in effect.

by The_Real_Deal    Mar 28, 2013, 9:41 PM

Legere stated he was the outsider coming in to shake things up with Wireless.

This clearly shows as removing your front line who has given you top spot in customer satisfaction many times in years past and more than likely replacing them with overseas vendors (this is what happened in the past) is not a good move.

Customer service comes in a very close second to network quality. This is what makes a carrier successful and T-Mobile is slowly bleeding its workforce and that is going to hurt its customers in the long run.


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