T-Mobile Trims Headcount
This clearly shows as removing your front line who has given you top spot in customer satisfaction many times in years past and more than likely replacing them with overseas vendors (this is what happened in the past) is not a good move.
Customer service comes in a very close second to network quality. This is what makes a carrier successful and T-Mobile is slowly bleeding its workforce and that is going to hurt its customers in the long run.
- Re: The outsider coming in effect. by deanwoof
- Re: The outsider coming in effect. by Jayshmay
- Re: The outsider coming in effect. by ELawson87