Hands-On with the HTC One

... I've called it quits with HTC. I have waited patiently out of contract, to see how HTC would address a complaint. I was hoping this new device would capitalize. It didn't. The last 8 years with them has been nothing less than awesome. However, a common problem with most handsets(not just HTC), is that the USB port for charging the batteries, can fail right between the end of manufacturer warranty and end of contract. It is an extremely fragile part that fails under constant use. This has left me having to swap batteries to get me through until contract ends( I'm not paying a deductable for insurance when my contract is up within months). I have repeatedly expressed my concern to HTC that a removable battery is crucial in mobile technology.

While they have responded and acknowledged my concerns and claim I'm not alone in this concern, they ignored a common issue.

For this, I have now made the decision to move on and away from HTC.

They wondered why sales were down, I offered my two cents yet they didn't listen.

John B.