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Hands-On with the HTC One

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Unfortunately...

Slammer

Feb 19, 2013, 2:55 PM
... I've called it quits with HTC. I have waited patiently out of contract, to see how HTC would address a complaint. I was hoping this new device would capitalize. It didn't. The last 8 years with them has been nothing less than awesome. However, a common problem with most handsets(not just HTC), is that the USB port for charging the batteries, can fail right between the end of manufacturer warranty and end of contract. It is an extremely fragile part that fails under constant use. This has left me having to swap batteries to get me through until contract ends( I'm not paying a deductable for insurance when my contract is up within months). I have repeatedly expressed my concern to HTC that a removable battery is crucial in mobile technolog...
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arox413

Feb 19, 2013, 4:32 PM
Only thing I would add there is if you have INS and are close to upgrade date do the INS and then sell the device to purchase your new upgrade.
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Slammer

Feb 19, 2013, 6:48 PM
It is an option, but I don't wish to sell. I keep most devices as a backup. I tire of manufacturers using the excuse in eliminating the removable battery to make it slimmer. The difference is almost negligible.

In speaking with HTC an hour ago, I was told that no one cares about having a removable battery. So, I asked the rep if they don't care if I'm removable from the HTC frequent purchaser group?

I've been waiting for an upgrade and have had my hopes on this new phone. It let me down. Tomorrow, I welcome a different brand that offers the removeable battery. It really is a big deal to me.

John B.
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Jayshmay

Feb 19, 2013, 7:53 PM
Both the S3 & Note II are proof that a smartphone can very very, very slim while still having a user-accessible battery. So HTC's line of thinking has already been proven wrong.

I'm glad that Samsung seems to listen to the market.

Have you given the S3 (or soon to be out S4), or the Note II any thought? The S-Pen adds a lot of neat features & functionality.
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Slammer

Feb 19, 2013, 10:48 PM
I'm really interested in the S3. However, I like the note as well. I'm leaning towards the S3. I already own a tablet and feel the note maybe just that side of a tablet. But, I do have friends that can't put their note down. They love it.

John B.
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DarkStar

Feb 19, 2013, 6:54 PM
Not having a removable battery is not what is making HTC's sales go down. The iPhone does not have a removable battery and their sales are just fine. Maybe your concern shouldn't be the removable battery but the usb charging port itself.
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Jayshmay

Feb 19, 2013, 7:56 PM
Are there any smartphones that the micro-usb port has lasted 2+yrs?

I have the Samsung Droid Charge, since October 2011, and my micro-usb port doesn't work properly. I have to use desktop chargers that I bought on Amazon.
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Slammer

Feb 19, 2013, 9:54 PM
DarkStar,

The sales of the iphone hasn't been dependent on removable batteries because that has how it has been implemented since day one as far back as the ipod. This doesn't mean it doesn"t happen. I have four friends with dead ipods because of batteries non removable and charging ports failed. I also have a friend that recently had this problem with his iphone and was subject to paying more dollars than he wanted spend three months before his contract ends. If the battery was removable, he could've nursed it until his contract was up.

John B.
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Jayshmay

Feb 19, 2013, 7:45 PM
I'm experiencing the same exact problem with my Samsung Droid Charge, I've had it since October 2011, and the mucro-usb port is inoperable! I use desktop chargers.
A micro-usb port is definitely something I am concerned about in the long term.
My next smartphone is going to be the Galaxy S4 and I intend on keeping it for a long while.
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Rich Brome

Feb 19, 2013, 7:50 PM
Huh. I've never had a micro-USB port fail on me, and haven't heard of it being a common problem before.

Certainly there are several valid reasons why a user might want a removable battery.

But there are also several valid reasons that many companies (not just HTC) seal the battery inside. The biggest one is that it helps them cut the size of the whole down. They can make the battery an unusual shape and/or put it behind the circuit board. That's what HTC does now, and it's how they get the thin design with the curved back. There's no way to do that and have a removable battery. Plus when they seal everything up tight it makes feel more solid and high-quality. It also helps keep dust and moisture out, improving reliability.

So, while...
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Slammer

Feb 19, 2013, 9:42 PM
Rich,

You are in a position that employs using multiple devices at regular updates, thus limiting long term issues that may occur. Not saying you do not hear of issues, but my wife has an Epic, I have an Evo, two of my friends have an iphone and a droid(not sure which models) and Jayshmay has expressed this same issue. I've heard countless similarities on other sites. This is wear and tear on a vulnerable part that is not covered under insurance. Who wants to pay upwards of 100 dollars for insurance claims when the contract is up in a few months?

I agree that it is an issue with the port and not the device. However ,it is not a perfected hardware item and in just my small nucleus of people, to experience the same problem a year and a ...
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Slammer

Feb 19, 2013, 10:02 PM
---" In argument, I have never had any mainstream consumer comment on how well built the phone is(regardless of brand)."---

Actually, I take that back. Two other of my friends have made comment that they purchased cases for their iphones because the light weight made it feel "Fragile."

John B.
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