HTC to Enter Low-Cost Smartphone Market Amidst Sales Slump
This one's easy
Additionally, nobody likes buying a phone only to have half of its 'star' features disabled a month after owning it (remember HTCSense.com ?)
They said this was to be fixed when the "One" series came out, but that hasn't been the case. That's a shame, because they have hardware that's second only to Apple, but if they don't get their software engineers in gear, they might as well shut the company down now and save investors the agony of bankruptcy.