Hands-On: BlackBerry Z10 and Q10

When I worked for at&t (quit in August 2010) I met quit a few customers who still had Motorola RAZR's from as far back as 2003-2004....one of them wanted to upgrade, and he asked me if he should and my advice and I told him that if he is happy with his phone and it still works than he might as well keep it until it breaks....no point in upgrading if you don't need to...I'm sure if my supervisor had overheard that conversation he wouldn't be happy, 'if you get a chance to make a sale, make a sale' but I figured that it is better over the long run for the company if you consider the customer's needs before the bottom line...