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Samsung Rugby III and Sonim Bolt First to Include Enhanced PTT

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Is ATT becoming the new Nextel?

by cellphonesaretools    Nov 14, 2012, 2:08 PM

As a long-time Nextel user, with almost zero PTT love coming from Sprint these days, it occurs to me that ATT is more serious about the PTT business than is Sprint. Makes me wonder if ATT might yet end up carrying the PTT torch when Nextel iDEN is killed off this summer.

PTT at Sprint seems moribund now—haven't seen any new PTT phones for months, and almost all of the postings regarding Sprint's new SDC (Sprint Direct Connect on CDMA) are negative postings, with new SDC customers complaining about the poor PTT service provided by SDC and wishing they could go back to Nextel on the iDEN network.

I've been a multi-line Nextel customer for over ten years now, and so far the only reach-out I've received from Sprint was a cold call from a very low-level, nearly incompetent "boiler room" caller who thought he was providing me a revelation by informing me that iDEN would be shut down next year and if I act now I can get a Kyocera phone for 99 cents. He was very unprofessional, had no knowledge of the Nextel system or the features & performance it provides, he coughed a number of times into my ear without excusing himself, etc. In short, by sending such an inexperienced, unprofessional boiler-room operator to call me to try to keep my business with Sprint, they showed me exactly how little they appreciate my ten years of post-paid business and loyalty through Sprint's ineptness at handling the Nextel aquisition.

I guess I shouldn't be surprised. Sprint totally botched the Nextel takeover, has never understood the original Nextel user base, and over the last 7 years has shown conclusively that they do not care a whit about the original Nextel customer. More power to ATT (& Verizon?) for actively courting the Nextel PTT users...at least they show that they are interested, in contrast to Sprint's pathological antipathy toware the remaining Nextel iDEN stalwarts.

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