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AT&T Chopping Device Return Policy to 14 Days

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Why The AT&T - T-Mobile Deal Fall Through Was Good

tzsm98

Oct 7, 2012, 10:29 AM
He is another example of doing "what is right for the consumer". Reduced return times now, who knows what else in the future. I know how they have handled their pre-pay customers over the years has gone from fair to poor. The loss of the unlimited data per month several years back is another example of the squeeze-the-consumer mindset that rules at that company.
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marufio

Oct 7, 2012, 11:02 AM
Its just like banking always looking to make money some way or another. Especially now that everyone has a smartphone and no one pays for text anymore or phone calls. Nothing is free and if it is today well it wont be for long.
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T Bone

Oct 7, 2012, 11:12 AM
The change to 14 days is not unique to at&t, it is unfortunately becoming the new standard with wireless carriers....as usual, at&t is merely following the trends here, not creating them.....
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Versed

Oct 7, 2012, 4:44 PM
Who else does 14 days?
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rob

Oct 7, 2012, 4:52 PM
T-Mobile has 14 day policy as well that i know
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T Bone

Oct 7, 2012, 5:20 PM
Everybody so far as I know....I haven't heard of a 30 day return policy in a couple of years....
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Jarahawk

Oct 7, 2012, 10:24 PM
I always ascribed the changes Verizon made to their finally being allowed to sell the iphone. I am surprised that AT&T didn't already have a fourteen day return policy. Maybe good guy Sprint (according to Dan) still has a consumer friendly 30 day return policy? I'm really not sure.
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cincysalesrep

Oct 8, 2012, 8:13 AM
Negative, Sprint's return policy is 14 days as well. I'm pretty sure they were actually the first of the major carriers to go to 14 days.
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Haggard

Oct 8, 2012, 8:34 AM
Nope, that went away before the iPhone 4S was announced for Sprint.
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ChrisSmith2002

Oct 7, 2012, 6:56 PM
I understand the whole thing that "other carriers are doing it." However that doesn't mean AT&T has to be just as evil. It's so ridiculous that carriers can't differentiate themselves from the others. God forbid someone actually deliver a great product at a reasonable price. AT&T should offer a better return policy and lower prices in my area cause their service is sub-par at best.
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Jarahawk

Oct 7, 2012, 10:26 PM
Um...you shouldn't buy AT&T products and service if they are sub-par in your area.
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dlmjr

Oct 9, 2012, 2:52 PM
duh.. I get so tired to people ragging on one company or another as if they were forced to use the service. A cell phone is not a necessity of life.
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muchdrama

Oct 8, 2012, 12:34 AM
ChrisSmith2002 said:
I understand the whole thing that "other carriers are doing it." However that doesn't mean AT&T has to be just as evil. It's so ridiculous that carriers can't differentiate themselves from the others. God forbid someone actually deliver a great product at a reasonable price. AT&T should offer a better return policy and lower prices in my area cause their service is sub-par at best.


Why are you using ATT if they're 'sub-par at best' in your area?
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ChrisSmith2002

Oct 8, 2012, 10:38 AM
Thanks for pointing that out- I now use Verizon. As a matter of fact, I just paid a $ 500.00 bill from AT&T to get out of my contract and switch to Verizon. If that doesn't tell you how bad my EDGE service was then I don't know what would.
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Haggard

Oct 8, 2012, 11:26 AM
If you didn't realize the service was poor in your area and waited after 30 days, that's on you..
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Haggard

Oct 8, 2012, 11:26 AM
Hence why service varies per state/city for every carrier, not just AT&T.
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ChrisSmith2002

Oct 8, 2012, 11:33 AM
More like this- I finally got sick of it.
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muchdrama

Oct 8, 2012, 1:29 PM
ChrisSmith2002 said:
Thanks for pointing that out- I now use Verizon. As a matter of fact, I just paid a $ 500.00 bill from AT&T to get out of my contract and switch to Verizon. If that doesn't tell you how bad my EDGE service was then I don't know what would.


Woof--ouch.
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