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Apple CEO: We 'Fell Short' On Maps

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hepresearch

Sep 28, 2012, 1:35 PM
I can already hear the clamouring Google fanboys lining up and champing at the bit to take a crack at Apple over this. If a company whom you dislike is successful, and you continually verbally assault them for their success, and continually call those who buy those products "sheep", then what sense is there in doubling down and hitting them harder over their apology and admission of fault? Would it not be better to acknowledge their honesty, even if you think this is the only honest thing they've done, and applaud them for it even for just a minute?

If you teach a hamster to walk on two legs by setting up a system that delivers an electric shock every time it uses all four, what emotional condition do you think the hamster will be in on...
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KOL4420

Sep 28, 2012, 2:27 PM
Hahahahahahahahhahahahahahahaha... Denial.


Honestly, this is the worst maps App in the planet. You may not have any idea but the Maps for iPhone is soooooooooooooooooo bad. Last night I let my friend use her new iPhone 5 to navigate us to the restaurant mind you this is a very popular restaurant in LA so I figure no way this map app would screw this up its a popular location. Sure enough it got us sooooo lost it didnt even take us to a restaurant at the location it was navigating us to. To make it worse the location was only 2 miles away from her house. We ended up about 7 miles away. This is not the only failed attempt. Other friends also upgraded to iOS 6 on their 4s and every time it has gotten us lost. I cant remember a time where t...
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Slammer

Sep 28, 2012, 3:55 PM
I'm not exactly sure what is more inaccurate. Apple's maps or your mentality to consciously drive 5 miles out of your way with a hungry female in the car.
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KOL4420

Sep 28, 2012, 5:46 PM
I had a longer message for you but I decided to cut it short and here it goes. I had no idea where the place was located until after we had arrived at the location where we were being navigated too by Apple Maps. Do you get it now?

I mean when you use your navigation app on any phone it does it is designed to do get you to the location that you have no idea where it is. Right?

So after we arrived I took the map located the area and found out that it was only 2 miles away from her home. Only at that time did I realize the actually location. Does this mean I was consciously aware that I was driving out of the way? .-.
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Slammer

Sep 28, 2012, 6:13 PM
I have a shorter message for you.

I was joking around. Ever hear the quote: Never piss off a women, especially when she's hungry or shopping.
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MarryTheNight

Sep 28, 2012, 4:59 PM
hepresearch said:
I can already hear the clamouring Google fanboys lining up and champing at the bit to take a crack at Apple over this. If a company whom you dislike is successful, and you continually verbally assault them for their success, and continually call those who buy those products "sheep", then what sense is there in doubling down and hitting them harder over their apology and admission of fault? Would it not be better to acknowledge their honesty, even if you think this is the only honest thing they've done, and applaud them for it even for just a minute?

If you teach a hamster to walk on two legs by setting up a system that delivers an electric shock every time it uses all four, what emotional condition
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KOL4420

Sep 28, 2012, 5:49 PM
I really wasnt blaming or choosing any side. I was speaking specifically on Apple maps and how bad it is. lol.
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hepresearch

Sep 28, 2012, 6:57 PM
MarryTheNight said:


You got a point but neither side is better than the other. iPhone users behave in exactly the same way, sometimes even worse.



Understood... and yes, I know because I have had even worse arguements with iPhone fanboys (who often engaged in personal attacks, cheap insults, and lying in order to get their way with as little provocation as simply seeing that I had posted something pro-Android in the Android forum) in other forums than I ever had here with even the likes of Bluecoyote. My point, however, is that if people just react to each other in the spirit of one-up-manship and combativness, then it doesn't matter who did what first to whom... an open-minded person comes along ...
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marufio

Sep 28, 2012, 8:09 PM
I dont think Tim Cook should have apologized for a new Map app that is not ready for prime time but he should apologize for taking away GMaps when his own app was not ready. Google services are very popular among everyone even those that use the iPhone.
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T Bone

Sep 28, 2012, 8:17 PM
I agree, at the very least he should have held off on releasing Apple Maps until it was ready....kept using Google Maps until their own replacement service was completely ready.
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hepresearch

Sep 29, 2012, 5:49 PM
Well, hindsight is 20/20... and some people will never be happy with any decision that someone else makes regardless of whether it is good or not...

I personally think that Apple is doing this now because they are getting ready to take a swipe at Google directly, and that they feel that they are running out of time to get themselves off of dependence upon various Google services, which they must not be dependent upon in order to snap the trap shut properly (without being accused of an excessive amount of hipocrisy).
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T Bone

Sep 29, 2012, 7:17 PM
Look even Apple itself is admitting that the app is really bad...it sounds like you're trying to defend it or suggest that it isn't as bad as it has been made to be...but Apple themselves aren't willing to defend it and has been forced to admit that they badly goofed....which I've never known them to do before...Apple's usual approach is to find whatever non-Apple hardware or software you might be using and blame everything on it, or if they can't do that they blame problems on 'user error'....they never take responsibility and admit that they are at fault....but they have done so in this case....which is highly unusual....
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marufio

Sep 29, 2012, 7:53 PM
Very unusual. Also first time tim cook done it i believe.
I wonder if heads are going to roll back at apple. Steve sure would of fired someone for not being an "A" player.
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T Bone

Sep 29, 2012, 9:47 PM
I've said it before and I'll say it again, I think that Tim Cook has the potential to be the Gorbachev to Steve Jobs' Brezhnev......
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hepresearch

Sep 30, 2012, 6:40 PM
Sorry if I wasn't all that clear... I am not defending the app. I am pointing out that Apple did that which is percieved to be the unusual, in a good way, in that they ARE taking responsibility about it. All I am saying is that, for a whole bunch of people who bash Apple for always doing business in shady ways and not taking responsibility for past mistakes (of which I was once among the complainers myself), to see the bashing of Apple again, essentially for coming clean, is just as strange to me as the idea that an untrustworthy and irresponsible Apple Corporation has actually taken responsibility for something... all I am saying is why don't we acknowledge that Apple actually did the right thing by admitting fault, rather than just blast...
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T Bone

Sep 30, 2012, 8:07 PM
Truthfully, I don't believe that simply saying 'we goofed' and recommending other apps is good enough....Apple should allow people to roll back to the previous version of the app, and maybe even offer a partial refund to iPhone 5 buyers since they basically bought the phone under false pretenses....


This is a big sea change for Apple, yes.....but it is not good enough....
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Slammer

Sep 30, 2012, 7:50 AM
Hepresearch said:

---" I personally think that Apple is doing this now because they are getting ready to take a swipe at Google directly, and that they feel that they are running out of time to get themselves off of dependence upon various Google services"---

Do you feel that this could be another bad move for Apple? Isn't proprietisation what kept Apple from seeing a large marketshare years ago?

Apple knows how to perform with its own system. But to segregate itself from a system made up of large collegiates within the internet world, seems like a huge middle finger that I don't think is beneficial at this time. I think they are reacting quite prematurely. The whole point of a smartphone, is to access the internet. Snubbing the pr...
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T Bone

Sep 30, 2012, 9:15 AM
I think it is very juvenile and childish on Apple's part....yes Google is in some respects a rival....but it is not unusual for companies which are rivals to compete in some areas while simultaneously cooperating in other areas....which is why Microsoft makes a version of Office for the Mac and Apple makes a version of iTunes for Windows...just saying 'Google is now a rival, so we're going to eliminate them from our phone completely' is childish and short sighted....
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Slammer

Sep 30, 2012, 9:47 AM
I understand the position of Apple to the extent that Google maps didn't provide TbyT directions. It definitely lacks this and other comprehensive full features that us Android users have come to expect.

However, it is clear that even with the lacking features, Apple users did in fact, rely on Gmaps because of its accuracy. I don't blame Apple for cancelling the default option. But to eliminate a very well known and dominate option all together, is a questionable move.

John B.
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T Bone

Sep 30, 2012, 10:33 AM
But the reason WHY the Maps app on the iPhone didn't have as much features as on Android phones is largely Apple's fault......Apple would not allow Google access to the parts of the OS necessary to make the features they wanted work, and they weren't willing to pay Google's licensing fees....so on the one hand Apple was complaining that Google wasn't willing to provide those features, while on the other hand they were actively trying to PREVENT Google from being able to provide them....both companies are to blame to some extent, but the bulk of the blame is on Apple because Apple just wasn't willing to play ball....
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Slammer

Sep 30, 2012, 11:21 AM
I think we both agree on this. They are of two different business aspects. Google sells internet( they make their money off of it through advertisements), as opposed to Apple that sells hardware. For this I can't blame one or the other. It is up to Apple consumers to do that. I feel Apple is short changing their customers, but, to blame them totally is not for me to judge. I choose Android for this very same example. Less headache. I live with having a little less efficiency. But, the benefits to choosing what ever I like is invaluable. In the end, isn't that what counts?
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hepresearch

Sep 30, 2012, 7:00 PM
Yeah, I understand that it is odd to see Apple segregating Google away from them... increasing proprietary operations did get them in trouble in the past. However, I believe that there is only one remaining scenario which explains the behavior while still allowing it to be rational: it is a powerplay by Apple in preparation for a direct strike on Google... not to destroy Google, but to get them to divest Android.

I have explained this theory before elsewhere. Without going into the whole story, I will say that the evidence in the market right now suggests that this is very plausible. Google is a very strong internet-based revenue model (Adsense and whatnot...), and so Android is open-source, hence producing such a minimal revenue, so ...
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hepresearch

Sep 30, 2012, 7:06 PM
P.S.

Oh... and once they get that accomplished, they can go right back to doing business with Google in terms of maps, search, email, etc...

They don't have to kill Google, and probably don't want to even try, but they certainly could get Google to drop Android if it serves their escape from a massive lawsuit and trouble... 99% of Google's revenue is from internet-based operations anyway, so dropping Android would not be a big deal for them in the big picture... but it would be big for another company (Sony) that could use a pre-fabbed OS to wall off for their own purposes, and for other companies (Apple, Microsoft) that would like more customers to feel obligated to buy a licensed copy of their competing OS products, rather than being...
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T Bone

Sep 30, 2012, 9:21 PM
I honestly don't think that open source software, sold free of charge, is a long term obstacle for traditional computer companies like Apple and Microsoft....not on the large scale....and here is why:

The people who write open source software do it in their spare time, it is not something that they are deeply committed to...they volunteer an hour here and there, and since they don't get paid for their work, they feel no real sense of urgency to get it right or to fix bugs when they are discovered...this is why the 'millions of eyes are looking at this code' argument for open source doesn't really work....

In addition, open source software can never offer real support, all they have are online forums.....and those are largely hit and mi...
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Slammer

Sep 30, 2012, 9:30 PM
You mention that Android is small revenues for Google? I hardly think so Hep. I feel you are underestimating the wealth of Android.

Revenues for Google's Android system is in the billions. And because of the Android collective and growing adoption, I don't feel Google is going to "just divest" the system regardless of lawsuits. Besides, I don't feel there is enough to sue over.

Look, Apple needs to do something here but eliminating Google maps this early is a mistake anyway we try to perceive it. Apple is losing ground in the App department because the Android play store has grown to almost equal the app store content. This has been one of Apple's profit generating outlets. Apple is also hardware and the number of adversaries for suc...
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hepresearch

Oct 1, 2012, 12:06 PM
Okay... well, I apologize for my misunderstanding. I am sorry for having portrayed incorrect information. I am feeling, well, rather ridiculous and silly at the moment. I think I need to take a little break for a while.
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Slammer

Oct 1, 2012, 12:40 PM
Hep,

I don't think there was any misunderstanding. To be honest, I found your theory intriguing and passionate on how you feel. It was enlightening. I meant no offense.

I usually find your posts intelligently executed and this one was no exception. I just don't agree on the outlook.

John B.
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