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Verizon Retiring Android Data Widget Ahead of Shared Plans

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Replying to:  Sounds like by Magnagarde   Jun 26, 2012, 9:25 PM

Re: Sounds like

by T Bone    Jun 27, 2012, 11:54 AM

Carriers do not make money from overage fees, not least of all because 90% of the time or more customers don't even pay them because they are waived...what happens is that the customer is assessed an overage fee, gets angry, calls customer service, customer service explains the fee and offers various options to address the problem, and by the end of the call an agreement is reached 'we will waive the fee provided that you do x, y and z'...the customer agrees to it, the fee is waived, the end....

Overages fees are not a way to make money....they are a tool to try to control customer behavior, the point is to get the customer to behave in a certain way, thereby making sure the overage is never charged....

For an overage fee to be assessed is a failure for the carrier, not a success.

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