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GSMA Convinces 24 Operators to Warn About Data Rates

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Alerts for Dummies

Tofuchong

Jun 21, 2012, 4:12 PM
"...travelers will be able to set mobile data roaming limits and temporarily suspend access to data services if they reach their spending limit..."

This is a case of "Of course I didn't read my contract!"

While I do agree with this, the customer has a responsibility to already know this before they go to the other country. It's like the clause of the contract that states if you transfer (port) your number to another carrier, your charged for the rest of the cycle even if service wasn't available.

I get lots of complaints about that one - but you're already supposed to know, it's in your contract.

Stupid customers suffer from bill shock. I use the term stupid correctly, becuase you would need to be just that, Stupid, to agree ...
(continues)
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Jellz

Jun 21, 2012, 5:42 PM
I just think it's silly that someone wouldn't realize that when they take their phone to a whole different country, they might be paying more for the service 🤣
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Tofuchong

Jun 21, 2012, 7:06 PM
I know right? What I want to know is where these people went to school. "But my plan is unlimited!!!!! why was I charged more???"

Please tell me so I can make sure My kids stay FAR away from that school.

Honestly, these people are ignorant and oblivious, and stupid. Bill shock happens to those people, and to nobody else, not as long as everybody is doing their job properly.
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Jayshmay

Jun 21, 2012, 10:20 PM
As most people don't know foreign data/voice rates, it would be wise to at least make a ph call to customer service a week before heading overseas and have a chat, familiarize oneself.

I don't concern myself with that sorta stuff, using a domestic smartphone in Europe is outrageously expensive, way, way tooooo much $ for too little data, much better off using Wi-Fi at a coffee shop.
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Jayshmay

Jun 21, 2012, 10:16 PM
Congress votes on legislation ALL the time that they don't read.
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muchdrama

Jun 21, 2012, 11:04 PM
Tofuchong said:

This is a case of "Of course I didn't read my contract!"



Your average person doesn't know much about roaming rates. This is a good thing.
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