My main point was that it is the consumer's responsibility to make sure they know that the product they bought does what they want. If it doesn't, VZW gives you a trial period to cancel and return. If you think they are full of crap for introducing their first bluetooth phone without all its capabilities, then they should get another carrier. I think that VZW isn't all that great. They're plans are too expensive compared to most carriers and their phones are mediocre for such a large company, so......I choose to not have Verizon as my wireless carrier. Some people are just not smart consumers and those people are the same ones that always are quick to want to sue everyone alive because they made a mistake and now they are mad. Boo hoo
...too bad, it happens.