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Verizon Wireless Sued Over V710 Bluetooth Limitations

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In the middle

dj nicc

Jan 17, 2005, 4:16 PM
On one hand I can understand a customer being upset about something they were told by a company that provides them service, you trust what they tell you, after all they are the experts........BUT.........I also understand on the business side that you have to be on ur P'S and Q's nowadays with everything, read the fine print, take the time to ask the questions.
Wink
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Stevo2k4

Jan 17, 2005, 4:17 PM
Buyer Beware, as they say...
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JonesMan

Jan 17, 2005, 4:23 PM
While I think Verizon will win this suit hands down, its pretty simple to see why people are upset. As a consumer, you should read the fine print, but let's be honest, when you hear something has a feature that you want, you get excited. Verizon customers were particularly excited as this was the first BT phone for their carrier. While Verizon did nothing illegal, it generally a poor business practice to cripple your products and strategically not mention it to client. If I were to conduct research for a client, and not mention that i will not be providing them with a report . . . Well, you can see where that's going.

Two points
a) Verizon did nothing illegal
b) Verizon did "mislead" people who they knew weren't going to fully check...
(continues)
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Stevo2k4

Jan 17, 2005, 4:32 PM
JonesMan said:
While I think Verizon will win this suit hands down, its pretty simple to see why people are upset. As a consumer, you should read the fine print, but let's be honest, when you hear something has a feature that you want, you get excited. Verizon customers were particularly excited as this was the first BT phone for their carrier. While Verizon did nothing illegal, it generally a poor business practice to cripple your products and strategically not mention it to client. If I were to conduct research for a client, and not mention that i will not be providing them with a report . . . Well, you can see where that's going.

Two points
a) Verizon did nothing illegal
b) Verizon did "mislead" people who the
...
(continues)
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JonesMan

Jan 17, 2005, 4:42 PM
Thanks, Steve.

I think we can all agree that this was not a great move for VZW. They have certainly ticked off a good number of people who have "word-of-mouth credibility." While they most likely won't lose the suit, they will lose in the long run. Unfortunately, if you bought a V710 and you want your money back, you'll probably be left standing with your hands in your pockets.

Still, a terrible business move by VZW. I was going to leave them anyway, but this really does help me make my decision.
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Icyhot

Jan 24, 2005, 3:15 AM
They probably will win easily, but at the end of the day, it gives the company bad PR..and in the long run, that will cost the company lots of money due to defections to other carriers..
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