Cingular Renews Vows to Microsoft

Honestly, I believe that many of the sale reps in the stores are ignorant when it comes to the products that the store offers. I was in the Cingular store over the holidays to add a line on my account and the sales rep was baffled when a potential customer was asking him questions about different phones. I helped the customer by asking him what he was looking for in a phone and what he needed to accomplish with it. I answered the questions he had. The customer ended up purchasing a more expensive phone and accessories. The salesperson was telling this man the lower end phone would things that it wouldn't.