Preview: Samsung M610

Okay a customer got a phone through telesales, and brought it in screaming and cussing, that we specifically sold him a defective phone, it literally took me ten minutes of coddling him, for him to settle down to explain his issue. His phone wouldn't power on. I take off the battery plate and the battery is still in the plastic bag it came in. I asked him if he put in the battery. In which angrily he retorted yes. I explained you have to take the battery out of the bag. He still angrily retorted that they should explain this.

MORON!