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Replying to: Beware this is a poorly run company. by glmason
In addition to the above listed problems, my phone came with a number which has the wrong area code. In order to change it I need to call customer service. The how-to-guide lists the number as 1-800-733-6632 which is not answered. An insert which came with the phone gives the Jitterbug Customer Service number as 1-877-296-4334 and the personnel who answer tell me that they are not Customer Service , they are the Operator. When I try to change the erroneous area code, I am advised to call Customer Service at 1-800-733-6632 where there is no answer. Ergo, if I call my neighbor who has the same area code as I do, I will be charged for a long distance call. I don't think this is poor management, I think this is deliberate.
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