Great Calls may be marketing the jitterbug phone for elderly and their kids, but the company has no reliable customer support. They have split the customer service into several departments so that you get the old fashion bureaucratic run around when you have a problem. No one in the company will take any responsibility for any problem. Once you buy the phone you are on your own. In addition, the department that take the credit card info and does the ordering may not be all that honest.
I got this phone for my Dad who is going blind and living in an assisted living facility. Great Calls can not seem to understand that some might buy a phone like this for their parents.
The company has charge my credit card twice and is responding very ... (continues)
In addition to the above listed problems, my phone came with a number which has the wrong area code. In order to change it I need to call customer service. The how-to-guide lists the number as 1-800-733-6632 which is not answered. An insert which came with the phone gives the Jitterbug Customer Service number as 1-877-296-4334 and the personnel who answer tell me that they are not Customer Service , they are the Operator. When I try to change the erroneous area code, I am advised to call Customer Service at 1-800-733-6632 where there is no answer. Ergo, if I call my neighbor who has the same area code as I do, I will be charged for a long distance call. I don't think this is poor management, I think this is deliberate.
I agree. I don't usually post anything but I had such a problem and disappointment that I feel obligated along with these two posts to add my experience. The positive - I think this phone is a very good idea and perfect for the elderly (my mother 85 years old is what I had in mind). I did internet research and this phone kept showing up as it also did in my mother's AARP magazine and AAA magazine. I felt comfortable ordering over the phone even though I didn't like the idea. I called the sales department two different times with a list of questions. Sales is VERY accomodating. At the time I spoke with them I explained in detail why I was ordering and would be the responsible party. This phone was for my mother who is 85 - for emergency use ... (continues)