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Nokia Lumia 900 Network Bug Fix Now Available

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Top message:  Interesting by Jarahawk   Apr 14, 2012, 10:49 PM

Replying to:  Re: Interesting by T Bone   Apr 15, 2012, 5:05 PM

Re: Interesting

by davegaul75    Apr 16, 2012, 8:14 AM

I loved that comparison!

T Bone said:
Actually the 'smartphonebetatest' website was mocking the iPhone....but regardless, Nokia has shown the CORRECT way to handle a problem with product, and has become the anti-Apple.

Step 1: Admit fault
Step 2: apologize and offer compensation for your troubles
Step 3: Fix the problem

Apple's way of dealing with a problem however is

Step 1: Deny the problem exists
Step 2: Begin deleting threads complaining about the problem from the Apple support forums
Step 3: Finally admit a problem exists, but blame it on the users
Step 4: Quietly release fix for the problem while still insisting the problem never existed

I prefer the Nokia approach

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