Phone Scoop

printed July 29, 2015
See this page online at:
http://www.phonescoop.com/articles/discuss.php?fm=m&ff=10235&fh=3105295

Home  ›  News  ›

Nokia Lumia 900 Network Bug Fix Now Available

Article Comments  

all discussions

Interesting

Jarahawk

Apr 14, 2012, 10:49 PM
I saw the ad for

www.smartphonebetatest.com/

I thought it was someone making fun of the original Blackberry Storm. Of course I went to the site. Sort of ironic that this happened to them. Those who live in glass houses should probably think twice about tossing stones.
...
h_aguilar84

Apr 15, 2012, 9:13 AM
Regardless, I think Nokia has handled the situation with urgency and with customer satisfaction in mind. I'm using the Lumia 900 and it's a great phone for my needs.
...
T Bone

Apr 15, 2012, 5:05 PM
Actually the 'smartphonebetatest' website was mocking the iPhone....but regardless, Nokia has shown the CORRECT way to handle a problem with product, and has become the anti-Apple.

Step 1: Admit fault
Step 2: apologize and offer compensation for your troubles
Step 3: Fix the problem

Apple's way of dealing with a problem however is

Step 1: Deny the problem exists
Step 2: Begin deleting threads complaining about the problem from the Apple support forums
Step 3: Finally admit a problem exists, but blame it on the users
Step 4: Quietly release fix for the problem while still insisting the problem never existed

I prefer the Nokia approach
...
davegaul75

Apr 16, 2012, 8:14 AM
I loved that comparison!

T Bone said:
Actually the 'smartphonebetatest' website was mocking the iPhone....but regardless, Nokia has shown the CORRECT way to handle a problem with product, and has become the anti-Apple.

Step 1: Admit fault
Step 2: apologize and offer compensation for your troubles
Step 3: Fix the problem

Apple's way of dealing with a problem however is

Step 1: Deny the problem exists
Step 2: Begin deleting threads complaining about the problem from the Apple support forums
Step 3: Finally admit a problem exists, but blame it on the users
Step 4: Quietly release fix for the problem while still insisting the problem never existed

I prefer the Nokia approach
...
T Bone

Apr 16, 2012, 11:31 AM
Another thing....

If you ever go to the Apple Store 'genius bar' for help and the guy says 'well this isn't covered by your warranty....but I'm going to replace it for you anyway' this is Apple speak for 'we are aware that the problem you are complaining about is a serious issue and it is totally covered by your warranty because we fouled up bad, but we are not going to admit that so we will pretend that we are replacing this just because we are nice'.
...

This forum is closed.

Please log in to report a message to the moderator.

This forum is closed.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
2