AT&T to Unlock Off-Contract iPhones
If you paid full retail price for a device, you qualify to have the SIM subsidy unlock code provided if you meet the following requirements:
The device must have been purchased at a T-Mobile retail store or authorized T-Mobile retailer.
The device must be paid for completely. You must be able to fax the proof of purchase to T-Mobile.
Now I bought my Amaze 4G in a T-Mo store without subsidy last November, on Black Friday, but I don't think I still have the receipt for it. I am on a prepaid 4G plan in good standing and I don't see why I have to go through all those hoops to get my phone unlocked. That whole faxing thing reminds me the conditions of those stupid mail-in rebates that are obviously aimed to stop...
retail stores do not complete sim unlock requests, even if you have the receipt.
you must complete it by calling customer care, or by contacting live chat on the contact us page on their website. you must fax it to the number provided - that is your only option.
1. Must be active for 60 days
2. Must have a balance of at least $10.00 or have had a refill placed on the account within the last 30 days
Sim Unlock Department
T-Mobile USA, Inc.
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