Sprint Loses ETF Lawsuit, Owes Former Customers $73 Million
Sprint's Lawsuit Long overdue
We have explained time and time again what their salesperson did. My wife and I have been on the phone with corporate and they say that it would be taken care of. "3 or 4 times". One supervisor said she was going to hang up on us. We said, "We're the customer, how can you hang up on us".
Well, I keep getting collection calls. I have had it. They need to learn how to run a business. "Just my opinion".
Verizons Not Cool Either!
I called Verizon and asked the rep how much it would cost to get out of my contract, he looked at my service and then quoted $179. I told him that was impossible because Verizon was pro-rating the contracts, he became nasty. I asked him to check with his supervisor, of course that just made his day, he put me on hold and came back about five minutes later and said that I was right and that the price would be $85.
Then he informed me that the price to cancel would never go below $65 even if I canceled one day before my contract was up. So I made the decision to cancel...
Not every ETF is from a FREE Phone...
I have an unlimited data card and 7 phone lines (5 are a family plan). Been with them since 1995...
The only real problem that I had was that I changed a single feature on my main phone on the family plan over the phone with customer service. 30 days later I get some postcards saying that all 5 lines are now locked to a two-year contract. I never authorized or was told about this on the phone. Note: These phones had long been paid for...
I'm a pretty savvy phone user and would have not accepted this as these phones were all out of contract.
I called and was put through to retention. She said "Sorry you're out of luck. You had 30 days undo ...
They MUST be up front and properly notify you that you are automatically being put on a 2 year minimum for the changes.
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I agree with the ruling....
of course ...
and people thought VZW was silly to settle for $21 mil. $21 mil is a lot better than $73 mil. VZW came out a big winner in retrospect.
Of course, all wireless carriers will come out as winners once the FCC makes this a regulation. Then no customer will be able to challenge the wireless carriers in regards to ETFs because it is now Federal Law.
i do not agree with this
Just like what was stated earlier some stupid lawyer saw a chance to make some quick money and took it, his part of that $73 million is gonna be at least 3 or 4 of it.
what is the california law that was broken?
this should work for cars too!
You get a loan from the bank to buy a make of car. You don't like the car so You buy a different make of car and not pay the bank back for the first car and you get to keep the first car. This could work!
When was the last time anyone had a phone reposessed?
Majority of the carriers allow 1 year contracts, prorated ETFs, and the ability to change plans and features without extending contracts which have been great improvements. Even if you si...