First they're not going to follow TMO & ATT with data roll over. Now they're raising prices for activation's & upgrades.
They're really trying to win customers over with their "We're the best and most expensive. Take it or leave it" motto.
Pretty much industry standard. I don't think they charge upgrade or activation fees on their EDGE program.
Yep, the costs were killing me, I dumped verizon and went prepaid with PagePlus, using the same network with no contracts and less than half the bill, it works for me.
Yep, don't compete to give your customers at least competitive rates and features, as was already mentioned, but instead increase fees. That sounds wonderful.
I love when their salespeople pull up my account with UNLIMITED DATA and know I'm NOT buying ANYTHING they are selling! I use the heck out of my data now and my teenage son uses 50gb a month!
In total agreement with Andy. They are so smug & pompous especially that Fran Shammo. No etiquette or decorum from that guy or Verizon towards their customers.....& with AT&T to pass them & to become largest cell carrier this year (currently at 125M...