AT&T Customers Campaign Against Data Policies
AT&T is facing a customer backlash now that it is enforcing certain network management policies. Last year, the company announced plans to throttle data speeds of the top 5% of customers. Though it varies market-to-market, many customers have reported being throttled once they reach approximately 2GB of data per month. One customer in California successfully sued AT&T in small claims court over the throttling and won an $850 judgement (AT&T is appealing that case). Now, another customer has started a campaign on Change.org in an attempt to get AT&T to alter its data policies. The customer complains that her account was throttled once she reached 2GB of data usage per month, even though AT&T offers 3GB plans. So far, 9,500 other AT&T customers have signed the petition. An AT&T spokesperson said the company had already throttled data speeds for about 200,000 of its customers who were using about 2GB of data per month. AT&T has some 17 million customers with unlimited plans who could be affected by the throttling policy.
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