RIM Hit With Class Action Suit Over Service Outage
Consumers both in the U.S. and Canada have filed class action lawsuits against BlackBerry maker Research In Motion concerning the major service interruption RIM experienced earlier this month. A switch failure on October 11 left tens of millions of BlackBerry users around the world unable to send/receive email and BlackBerry Messenger messages until October 14. The U.S. suit was filed in California and applies to all U.S. users with a current BlackBerry service agreement. The suit accuses RIM of breach of contract, negligence, and unjust enrichment. According to the lawsuit, RIM earns approximately $3.4 million in service revenue per day. The lawsuit alleges that that money should be given back to and/or refunded to customers, who in effect paid for services they did not receive. Rather than offer refunds for the days that users were without service, RIM instead offered customers access to $100 worth of BlackBerry World applications for free. The lawsuit notes that the number of BlackBerry users in California alone is approximately 2.4 million. The U.S. suit is seeking damages, cash compensation for service fees, and restitution of legal fees generated by the lawsuit.
BlackBerry Offering Privacy Shade Tool to All Hub+ Subscribers
BlackBerry today outlined several changes headed to its suite of Android applications, including the general availability of the Privacy Shade. The Privacy Shade was first made available only to BlackBerry-branded handsets, but will soon be available to any Android handset that relies on the BlackBerry Hub+ service.
Twitter Hit with Class Action Suit Over Automated Texts
A consumer filed a class action lawsuit against Twitter this week for sending her unsolicited text messages. Beverly Nunes claims she never used Twitter, but began to receive marketing messages via Twitter's short code service.
AT&T Sidesteps Class-Action Suit Over Throttling
A federal judge sided with AT&T and said consumers suing the carrier over its throttling practices cannot work together as a group. Instead, customers must pursue individual arbitration with the carrier, per their signed user agreements.
Twitter Sued for Reading Direct Messages
Lawyers in California have filed a class action lawsuit against Twitter alleging that the social network reads private messages sent between users. Specifically, the lawsuit complains Twitter "surreptitiously eavesdrops on its users' private direct message communications.
Is Verizon next?
Why am I NOT surprised that....