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Carriers Agree to Send Usage Alerts to Customers

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Oct 17, 2011, 7:41 AM   by Eric M. Zeman

The CTIA Wireless Association and its wireless network operator constituents are announcing a new set of self-imposed guidelines for alerting customers about their data, messaging, voice, and international roaming usage before reaching their monthly limits. The carriers will need to begin offering alerts to two of the four services within 12 months, and the other two within 18 months. According to the CTIA, the carriers will need to make significant updates to their billing systems in order to make the alerts a reality. The move by the CTIA and wireless industry is meant to head off legislation proposed last year by the Federal Communications Commission. The FCC lauded the CTIA's new initiative, though it said it will continue to monitor how well the carriers adhere to the new guidelines before shelving its legislation plans indefinitely. Usage alerts gained momentum last year when lawmakers started complaining of "bill shock."

more info at Reuters »

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Subject Author Date
Lord Forbid.... patrickrlewis Oct 17, 2011, 10:43 AM
"Danger Will Robinson!!" Mark_S Oct 17, 2011, 12:14 PM
Please fix prorates too GettingSleepy Oct 17, 2011, 10:34 AM
 
 
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