Better Business Bureau Analyzes Cell Phone Complaints
May 4, 2004, 10:15 AM by (staff)
The Council of Better Business Bureaus (CBBB) today released 2003 data for consumer complaints, including a detailed analysis of complaints against cell phone/mobile telephone providers. In 2003, the cell phone industry was second only to car dealers in number of complaints. The greatest sources of complaints fell into three categories: billing, quality of customer service, and misrepresentation or miscommunication by sales or customer service personnel. The top category was billing, where the top-three problems were: problems getting detailed billing info, inaccurate bills, and failure of bills to reflect service plan changes.
FCC Publishes New Consumer Help Site
The FCC today revealed a new web site meant to help consumers better connect with the agency. According to the FCC, the site has been streamlined and offers an easier-to-use complaint filing system.
Google and Microsoft Make Nice, Drop Regulatory Complaints
Microsoft and Alphabet, parent company of Google, have agreed to cease all ongoing regulatory fights between them. Microsoft has complained to US and European Union antitrust regulators often and loudly with respect to Google's search practices and other behaviors.
Comcast Details Mobile Phone Service as Xfinity Mobile
Comcast today revealed details of its forthcoming Xfinity Mobile phone service. The company will use Verizon's 4G LTE network for the service, using an existing MVNO agreement.
T-Mobile Settles FCC Cramming Charges for $90 Million
T-Mobile today agreed to pay the FTC and FCC a total of $90 million to settle accusations that the company was complicit in allowing third-parties to charge customers for unwanted services. An FTC and FCC investigation found T-Mobile guilty of breaking the law by "engaging in an unjust and unreasonable practice of billing consumers for products or services they had not authorized; and failing to provide a brief, clear, non-misleading, plain language description of the third-party charges on the telephone bills sent to consumers." A minimum of $67.5 million of the fine will be set aside to repay customers who claim they were overcharged.
Sprint Allowed to Settle Cramming Charges for $50M
Sprint has settled accusations with the Consumer Financial Protection Bureau that it over-billed customers for unwanted services. In May, the FCC fined Sprint $68 million for adding third-party services to customer bills without customer permission — a practice known as cramming.
BETTER BUSINESS BUREAU REQIRES ALL CUSTOMERS TO AQUIRE LICENCES TO OWN A CELL PHONE