Better Business Bureau Analyzes Cell Phone Complaints
May 4, 2004, 10:15 AM by (staff)
The Council of Better Business Bureaus (CBBB) today released 2003 data for consumer complaints, including a detailed analysis of complaints against cell phone/mobile telephone providers. In 2003, the cell phone industry was second only to car dealers in number of complaints. The greatest sources of complaints fell into three categories: billing, quality of customer service, and misrepresentation or miscommunication by sales or customer service personnel. The top category was billing, where the top-three problems were: problems getting detailed billing info, inaccurate bills, and failure of bills to reflect service plan changes.
BETTER BUSINESS BUREAU REQIRES ALL CUSTOMERS TO AQUIRE LICENCES TO OWN A CELL PHONE