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Better Business Bureau Analyzes Cell Phone Complaints

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May 4, 2004, 10:15 AM   by (staff)

The Council of Better Business Bureaus (CBBB) today released 2003 data for consumer complaints, including a detailed analysis of complaints against cell phone/mobile telephone providers. In 2003, the cell phone industry was second only to car dealers in number of complaints. The greatest sources of complaints fell into three categories: billing, quality of customer service, and misrepresentation or miscommunication by sales or customer service personnel. The top category was billing, where the top-three problems were: problems getting detailed billing info, inaccurate bills, and failure of bills to reflect service plan changes.

more info at Better Business Bureau »



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Go figure... moobak May 4, 2004, 5:40 PM
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