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Better Business Bureau Analyzes Cell Phone Complaints

May 4, 2004, 10:15 AM by (staff)

The Council of Better Business Bureaus (CBBB) today released 2003 data for consumer complaints, including a detailed analysis of complaints against cell phone/mobile telephone providers. In 2003, the cell phone industry was second only to car dealers in number of complaints. The greatest sources of complaints fell into three categories: billing, quality of customer service, and misrepresentation or miscommunication by sales or customer service personnel. The top category was billing, where the top-three problems were: problems getting detailed billing info, inaccurate bills, and failure of bills to reflect service plan changes.

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Comments

This forum is closed.

This forum is closed.

moobak

May 4, 2004, 5:40 PM

Go figure...

New headlines:

BETTER BUSINESS BUREAU REQIRES ALL CUSTOMERS TO AQUIRE LICENCES TO OWN A CELL PHONE

nitelifesc

I have been saying for years. Owning a cell phone and using a wireless network is like driving a car. You have to pay attention all the time. Understand signs and be able to read. I wouldn't be completely opposed to consumers having to get a licen...
(continues)

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