Better Business Bureau Analyzes Cell Phone Complaints
May 4, 2004, 10:15 AM by (staff)
The Council of Better Business Bureaus (CBBB) today released 2003 data for consumer complaints, including a detailed analysis of complaints against cell phone/mobile telephone providers. In 2003, the cell phone industry was second only to car dealers in number of complaints. The greatest sources of complaints fell into three categories: billing, quality of customer service, and misrepresentation or miscommunication by sales or customer service personnel. The top category was billing, where the top-three problems were: problems getting detailed billing info, inaccurate bills, and failure of bills to reflect service plan changes.
Google and Microsoft Make Nice, Drop Regulatory Complaints
Microsoft and Alphabet, parent company of Google, have agreed to cease all ongoing regulatory fights between them. Microsoft has complained to US and European Union antitrust regulators often and loudly with respect to Google's search practices and other behaviors.
Sprint Allowed to Settle Cramming Charges for $50M
Sprint has settled accusations with the Consumer Financial Protection Bureau that it over-billed customers for unwanted services. In May, the FCC fined Sprint $68 million for adding third-party services to customer bills without customer permission — a practice known as cramming.
Comcast Details Mobile Phone Service as Xfinity Mobile
Comcast today revealed details of its forthcoming Xfinity Mobile phone service. The company will use Verizon's 4G LTE network for the service, using an existing MVNO agreement.
FCC Wants Carriers to Step Up Anti-Robocall Efforts
FCC Chairman Tom Wheeler today asked the country's major telephone providers to improve consumer tools for blocking robocalls. The FCC said robocalls continue to be one of the top complaints filed by consumers.
BETTER BUSINESS BUREAU REQIRES ALL CUSTOMERS TO AQUIRE LICENCES TO OWN A CELL PHONE