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Motorola Acknowledges Atrix 4G Voice Issues

Article Comments  5  

Mar 24, 2011, 8:50 AM   by Eric M. Zeman   @phonescooper
updated Mar 24, 2011, 6:13 PM

Responding to user complaints about voice quality degradation on the Atrix 4G smartphone, Motorola has acknowledged the issue and says the company is looking into the cause of the problem. It is asking for customers experiencing the problem to fill out a questionnaire in order to gain more insight into the issue. Motorola will provide more information once a fix/update is available. Motorola issued a statement regarding this issue this evening. "Motorola Mobility is aware of a very small number of ATRIX 4G users who have reported low audio issues when placing voice calls. Motorola ATRIX 4G is designed and tested to meet our high standards for audio quality. As part of our longstanding commitment to delivering high quality products that our customers love, we believe in reacting even when identified issues impact only a handful of users. Motorola is evaluating further optimization of audio levels in a future maintenance release. Any consumer who experiences this issue should contact a Motorola customer support center."

more info at Motorola »
more info at Engadget »



This forum is closed.

This forum is closed.


Mar 24, 2011, 9:15 AM


You mean the "it's a phone, no it's a laptop, no it's a phone" has voice issues? Then I guess it's really NOT a phone afterall. HAHAHA.
Well put, I was thinking along the lines of you mean that another Motorola product that is ****, doesnt have good call quality. They should have given up with the Razr.. Lol, to be honest I will NEVER carry a motorola product as long as I am in this i...

Mar 24, 2011, 1:47 PM

Nothing wrong with my phone....?u

I actually find the phone sounds good, by At&t standards that is, on H+ network. I think the network is problematic because it's noticabley worse Edge. And BTW, thanks for crippling my phone to hobble on the new 4G network.
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