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AT&T Confirms Atrix 4G Uploads Are Slow ... For Now

Article Comments  61  

Mar 11, 2011, 5:43 PM   by Eric M. Zeman   @phonescooper

AT&T has confirmed what owners of the Motorola Atrix 4G have known since buying their device: It isn't yet capable of speedy uploads. In response to user complaints, press inquiries, and a Better Business Bureau investigation, AT&T has issued the following statement, "Be assured that AT&T has not 'capped' the upload speeds on the Atrix. The Atrix is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience." In other words, the device has an HSUPA radio inside, but it isn't yet on. AT&T did not make mention of this issue before marketing it and selling it as a 4G device. In Phone Scoop's tests of the Atrix, we were never able to achieve an upload speed greater than 200Kbps. AT&T didn't indicate when the Atrix's HSUPA radio would be enabled.

from AT&T
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Comments

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This forum is closed.

SporkOnline

Mar 11, 2011, 6:23 PM

Take your time AT&T

People just want something as soon as they hear about it. The speed will come people are just impatient.
JeffroPuff
Regardless, the phone still is f@#$ing amazing. Watching Flash videos in the browser with now slowdown or stutter is beautiful!
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andy2373
SporkOnline said:
People just want something as soon as they hear about it. The speed will come people are just impatient.

Laughing Laughing Laughing
Dollgrin
I dont think it's so much that people are impatient, it's the selling of a phone that is 4g capable that can't use it yet. That is not the same as only having 4g in some areas. For example, you may buy a 4g phone from Sprint and not have 4g everywhere...
(continues)
matutus

Mar 11, 2011, 7:42 PM

HTC Inspire 4G

What about the HTC Inspire 4G. It is also slow. It is slower than the previous 3G phones that I had or the same speed. Never faster even with H+ sign on.
JeffroPuff
"4G" (read: enhanced backhaul) hasn't been deployed in your area then...

If you're in a 3G coverage area, then your phone will read H+.

You see, HSPA+ is a software upgrade to the existing 3G HSPA network. It has been upgraded everywhere, so yo...
(continues)
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SporkOnline
H+ is HSPA+ which is different than HUSPA. But once HUSPA is turned on every AT&T smartphone since the iPhone 3gs will automatically receive the HUSPA update
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pickles
you gotta use the boost to get through!
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bluecoyote

Mar 11, 2011, 6:49 PM

The iPhone 4 Already supports HSUPA upload speeds

And unsurprisingly, it's faster than the poorly-engineered Atrix Laughing
pickles
as you know, ip4 is only HSPA 7.2...so quit bein a douche and sayin the iphone 4 is faster than the atrix, the atrix is 14.4 if at&t ever decides to "turn it on" or whatever
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marufio
My 3GS runs at 6mbps very fast in my book. Opera and Safari.
Arjuun
now blue i gotta question for you, how do you have to hold you phone to get the hsupa speeds lol also are we sure the free bumpers they gave out don't mess with the signal of it also lol
Menno
The issue clearly isn't the phone. I can't speak for the atrix specifically, but the Inspire is also having similar upload issues however they're all tied to the carrier radio. You flash a non-throttled radio and the speeds are a lot better.

ATT ...
(continues)
Mwink1

Mar 14, 2011, 5:38 PM

at&t atrix 4g

I dont know about you guys but my motorola atrix 4g is faster than all the androids phones out there even faster than the Evo from sprint. when i uploads stuff it is faster and even when I downloads stuff it faster. At&t keep up the good work.
justfinethanku

Mar 12, 2011, 2:38 PM

"AT&T has not 'capped' the upload speeds"

"we simply haven't turned them on...???"


WHAT????
GeeksAreBest
The thing is...not everywhere *has* the HSPA+. It makes no sense to turn it on, then turn it off again when they activate another market, then turn it on again when it goes back live...then turn it off again next market and so on and so forth.

I h...
(continues)
island-guy

Mar 12, 2011, 2:35 AM

A not so far way to go.....

I have been using the Atrix for the last two days and I love it! The download speeds are easily faster than my Iphone4 ever did (consistently 2.8-3.3 kbps) but the upload speeds are pathetic (around 280-320 kbps). A big fail for At&t because the network took a dump during last night's tsunami warning, my T-mobile worked flawlessly throughout the whole ordeal. I am seeing real potential in Hawaii for At&t with the network upgrade and back-haul support. I only hope that the migration of Iphone users to Verizon will ease network stress and give At&t an incentive to improve their voice quality. I can't understand why T-mobile voice quality is so much better than At&t's.
CamelTowing

Mar 11, 2011, 6:04 PM

THROTTLING!!!!!

Some one call in the Air National Guard! The bastards are throttling their customers!!! Laughing


Sorry... that was too hard to resist!
phatmanxxl
More misleading marketing from att Rolling Eyes
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JeffroPuff

Mar 11, 2011, 6:25 PM

I have one and...

I love it. Being in a 3G-only area I haven't noticed any slower speeds than my Torch. If at&t is saying that the HSUPA radio isn't on, then presumably they will push an update to enable it. Otherwise, why admit fault?

It's definitely my favorite phone to date, which says a lot since it's the first time in 6 years I might actually be entirely without a BlackBerry!
pickles

Mar 11, 2011, 6:01 PM

THANKS AT&T!!!!

Wow, guess you guys don't want me to sell ANY of these, eh? Well, whatever. Makes my job easier.
 
 
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