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Samsung: We Are Not Charging Carriers for Android Updates

Article Comments  36  

Jan 18, 2011, 9:25 PM   by Eric M. Zeman   @phonescooper

Samsung Mobile emailed Phone Scoop a brief statement to settle some of the rumors that have been flying about regarding the Android 2.2 update for its Galaxy S smartphones. One report suggested that the delay is being caused in part because Samsung wants carriers to pay for Android updates. Samsung says this is not true. Samsung wrote to Phone Scoop, "No. Samsung is not charging carriers for Froyo updates to Galaxy S. We hope to have more detail on status shortly. Promise!" Samsung has pushed back the Froyo update for its Galaxy S line of devices several times, leaving them stuck with Android 2.1. Samsung has sold more than 4 million Galaxy S handsets in the U.S.

from Samsung



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This forum is closed.


Jan 18, 2011, 11:17 PM

Updates not a core part of their business model

Android phone manufacturers have little incentive to update their software - their business model is based on selling hardware.

New apps not able to run on your old OS version? Samsung could not care less since it gets no cut of Market sales.

It should be no surprise that updates have not been a priority. Samsung's focus is on new devices - look at CES - and they are not responsible to consumers or developers to upgrade the software on existing devices.

This is the nature of Android itself: Google has no say in these updates except for its own Nexus devices.

tl;dr Don't hate the player, hate the game.
yeah i would agree with that. epic 4g, love the phone, would like to see gingerbread someday.
This wouldnt be an issue if Samsung didnt want to update their phones to Froyo or Gingerbread, so the problem is they have on multiple times claimed they would update their phones, sell them to people who believed them, and then NEVER update them and ...
Android is different than BB/iOS.

With BB and iOS, any App sales or good/bad press is directed at the OS company. They control all the phones with that OS.

With Android, Google makes the OS but it's up to the phone manufacturer to do the update...
I'm sorry but that doesn't make sense. If their goal is to sell more hardward than surely providing bad customer service by failing to fix known problems won't exactly inspire people to make their next phone a Samsung. Surely being responsive to cus...
nonoo said:

tl;dr Don't hate the player, hate the game.

We don't hate the player or the game. We hate being played.

Jan 19, 2011, 10:26 AM

For all your Samsung Rooters out there...

It seems like there are a couple of users here that have their phones rooted. Just wanted to get some advice and opinions.

I am currently running my Captivate with Cognition 2.1.7 and I guess its ok. I am looking to get get a new ROM that runs Froyo and I have many questions:

- What are you guys currently running, how do you like it? What have you ran before and what

- How do I backup my apps cause I really dont want to lose them. Its just a pain to go back and download them again. I have Titanium backup and I though I would be able to back up my apps this way but cant figure out how to do it.

- When I flash a new ROM do I just run it straight from my phone, in other words, right on 'top' of my current Rom? Or should I go back t...
Currently running nero v4 w voodoo lag fix from team wiskey on my vibrant idk if its available for the captivate?? Its amazing.Its super fast, gps works, and everything else works its very stable Its 2.2/w 2.3 elements.
Back up your apps using titan...

Jan 19, 2011, 7:21 PM

Why can the hacker in his basement do it...

But Samsung, a multi-billion dollar corporation with nearly unlimited resources at it's disposal and TEAMS of software writers/developers cannot seem to upgrade a phone THEY made to a version of software designed specifically to be used on almost any size/shape mobile device?

I call shenanigans.
It appears that the rest of the civilized world has already gotten this update on their Galaxy. Just not America. Go figure that.

Jan 19, 2011, 11:24 PM


I find it very interesting that Samsung had to come out and say that they are not charging.

All of a sudden they care what we think?

All the complaining at the lack of updates and it's wait and be patient, it's coming (or screw you pal your behold II ain't getting 2.1) but now all of a sudden they chime in with a "we are not charging".


Jan 19, 2011, 3:30 PM

its been so long

from what i know samsung first wanted to update it in november which was pushed to december and now its almost febuary sure if your not wanting to charge the carriers then what could take so long.. its been out since july stock with 2.1 thats 4-5 months

thats sad

samsung should be on top of their game not falling behind..

slow does not win the race

even the lg optimus t has 2.2 Sad
bob a

Jan 19, 2011, 11:16 AM

i will never purchase another Samsung product

fool me once... shame on you
fool me twice... aint gonna happen
end of story
I'm starting to feel the same way. I wouldnt have rooted my phone if Samsung would have updated our phones.... oh well. What can do you?

Not buy anymore of their products.... Very Happy

Jan 18, 2011, 9:50 PM

Why are updates so slow?

Google released Gingerbread in December and it seems like most Androids are just now getting Froyo. What gives?
no one knows. maybe samsung is working on gingerbread without our knowledge. i dont think it has to do with bugs. the rooted versions have run perfectly as far as I can tell.
And then talk about how easy it is.

I'm not talking about downloading someone else's work either.

You have to consider that most manufacturers make their own User Interface. Just because Google pushed out Gingerbread... that doesn't "Smart Life"...
My guess is two reasons mainly:

In addition to Android, they also like to update their customized UI which extends the process.

Carriers may be delaying it to make sure their tech support staff are fully up to speed on the new software and will ...

Jan 19, 2011, 9:40 AM

my guess

so my guess is that samsung fones will be getting 2.2 when all other phones have 2.3 . . .. i have an android samsung phone and it is pissing me off that i have 2.1 it blows

Jan 19, 2011, 8:07 AM

Think twice b4 another Samsung

I myself will think twice about any Samsung product. To me this is just POOR CUSTOMER SUPPORT. Imagine if the phone had a serious bug, how long would it take for a patch ? Shame on you Samsung and the wifes new phone will either be an HTC or a motorola

Jan 18, 2011, 9:34 PM

That was a lot of B.S.

It still doesn't answer the question. They have sold millions og Galaxy S and we can not get a freaking update.
be patient whino. run a rom in the meantime. the modified roms always runs better than stock

Jan 18, 2011, 9:53 PM

Better Question

Why is it that random developers have been able to get stable 2.2 roms developed for these phones and fix the gps over 3 months ago! Mean while samsung still cant pull it off????? Laughing
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