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Verizon Wireless Officially Ending 'New Every Two' Upgrades

Article Comments  100+  

Jan 12, 2011, 4:45 PM   by Eric M. Zeman   @phonescooper
updated Jan 13, 2011, 11:42 AM

Verizon Wireless has confirmed for the Wall Street Journal that it is ending its New Every Two upgrade promotion effective January 16. Under the terms of the deal, Verizon Wireless subscribers became eligible for discounts (between $30 and $100) towards new phones every two years. Beginning January 16, Verizon Wireless will not offer the New Every Two upgrade to new customers, and will not extend it for current customers after their next upgrade. In addition to dropping New Every Two, Verizon has also tweaked some of its other upgrade policies, though the changes don't apply to all users. Subscribers should check with Verizon to see which policies apply to them. These policy changes go into effect approximately two weeks before Apple's iPhone 4 goes on sale via Verizon.

more info at Wall Street Journal »

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Comments

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This forum is closed.

DiamondPro

Jan 12, 2011, 5:33 PM

Damm That sucks!

Glad I have a annual upgrade every year even on a 2 year contract. Especially as fast as mobile technology is Evolving. Verizon is making Sprint look better and better. Cool
and hows that 4g build out going for sprint with the whole clearwire not able to pay off their end hummm ... and sprints not going to look too good once they put a stop the the " unlimited plans "
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DiamondPro said:
Glad I have a annual upgrade every year even on a 2 year contract. Especially as fast as mobile technology is Evolving. Verizon is making Sprint look better and better. Cool


Bait! Bait!! Com on guys,...
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Just wanted to Necro post this and see how you respond now that Sprint's also doing away with the program?

Sure, they're keeping it for a few people, but a Majority won't get it, and people who sign up for their advertised plans won't get it.

NE...
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texaswireless

Jan 12, 2011, 5:38 PM

More inaccurate reporting by Phonescoop

If you are going to add to or change what the original cited article states have the intelligence to get it right.

Verizon did not extend the length of time for customers to get an upgrade at the 2 year agreement price. It has been 20 months for some time now. There has also not been a policy where they could upgrade after 13 months.

Eric, you have a history of this. Either copy and paste the article or get it right when you try to write your own copy.
Ouch.

In any event. If a customer is on a two year contract they are eligible to upgrade after twenty months and if on a one year contract they are eligible to upgrade after ten months. The annual upgrade exception allowed those on $49.99 rate ...
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1. Please be nice.

2. We strive to be accurate. If we need to make a correction, we'll do it, and we'd like to make it ASAP. The forum is not the fastest way to contact us. If you'd like to help, please submit a correction by clicking "Contact Us" ...
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How is what I reported different from what the WSJ reported:

WSJ: "And with the end of the early upgrade program, customers who were previously eligible for discounted phones as early as 13 months into a two-year contract will now have to wait 20 m...
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Can you not figure it out yourself Texas? You're being way too critical. Phonescoop is one of the best sites for mobile news. No B.S. on this site compared to some other ones. You suck.
show us the right way to knowledge!

(sarcasm)
"There has also not been a policy where they could upgrade after 13 months"

Wow, you're a flaming douche, as a matter of fact, up until this policy changes, you can upgrade the primary line on an account, as long as you meet certain price plan crit...
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Yes, its always been 20 mo. before you could upgrade. If you were the primary line of a family plan, or on a high enough single plan you would qualify for an annual upgrade. Maybe thats what their doing away with. On a case by case basis a manager sti...
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dgrave2929

Jan 12, 2011, 9:55 PM

Why didnt you realize

Surprised Apple controls the phone..... Thats the point, this is not verizons phones, nor atts phone. It is apples, and they literally make the carrier do certain things to sell it. No insurance through the carrier, Must do this, Must do that. Have fun people. The bottom is simply this, you asked for it so stop bitching about the little things...
Wait. I had not heard that Verizon will not offer insurance on their version of the iphone.
...
This is an important point actually, all the rotten iPhone policies people complain about with at&t are there at the insistence of Apple, and now Apple is going to start imposing all those crappy policies on Verizon.

Apple doesn't play well with ot...
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This is all hearsay, but my Asurion rep stated that Verizon would likely insure the iPhone when they get it. Supposedly, Asurion decides which Verizon phones to insure. Conversely, AT&T decides which of its phones are insured. Since Asurion insures AT...
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dgrave2929 said:
Surprised Apple controls the phone..... Thats the point, this is not verizons phones, nor atts phone. It is apples, and they literally make the carrier do certain things to sell it. No insurance through the carrier, Must
...
(continues)
pat3prop

Jan 12, 2011, 6:02 PM

equipment costs will rise . . . all over

The greatest single failure in the history of wireless service is subsized pricing. For decades, we (the wireless industry) have enticed customers with the promise of low cost phones in exchange for commitment. Now the equipment is more expensive to develop and produce, hence the cost is going up. PHONES WILL BE MORE EXPENSIVE IN THE FUTURE. If you don't believe so, then let me tell you about a bridge I have for sale.

And it will effect all carriers eventually. So those of you who love Tmobile and Sprint, just wait for it. it will come *(and I bet sooner than later).

Once customer start realizing that the cell phone fairy doesn't just drop these phones at stores and they do have an actual cost, they will see the need to value what th...
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i completely agree on your statement. the carriers really screwed themselves when they started offering cheap phones or free phones. if they never did this, i believe we would be 10x more advanced in cell phone technology and coverage than where we ar...
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Azeron

Jan 13, 2011, 6:08 AM

No Upgrade Fee On Standard Upgrade?

The one thing I always liked about Verizon was that they did not charge an upgrade fee on standard upgrades. Now that they are being run eerily like Alltel was when I worked there...I am worried.
Last time I checked VZW is actually managed by VodaPhone - VZW just bought Alltel out for the towers and customers.
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Hrm...last i checked there still is no upgrade fee. There was an upgrade fee when you took advantage of the annual upgrade though.
An Upgrade fee may be asessed by the dealer who processes your upgrade, but not by VZW directly.
Azeron

Jan 12, 2011, 7:18 PM

Alltel

...management is showing Verizon how to turn a profit. Nice! They are slashing employee throats and slashing customer give aways. All about the bottom line just as I remember.
If Alltel knows so much about how to make a profit then how come they failed to actually do so, necessitating the buyout in the first place?
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Sigma1570

Jan 12, 2011, 9:08 PM

Haha

Thats what happens when you start selling a phone with a $375 subsidy. Good time to buy apple stock Smile
I don't know if you have noticed or not but most of the high-end smartphones without contract cost around $600. It has nothing to do with iPhone - not entirely.
Mark_S

Jan 12, 2011, 11:25 PM

That is why

My CDMA phones are all flashed. Rather than let corporate mentality dictate how I own a phone and pay out the !!@X$ for taxes and fees, I have the option to go with an MVNO.
You get what you pay for. Oh, and those "MVNO" are still considered corporate - especially Virgin Mobile and Boost which both run off of Sprint, and TracPhone that runs off of Verizon (among others).
Menno

Jan 12, 2011, 5:51 PM

Just a quick clarification

upgrading after 12 months was called an "Annual" upgrade. It was available ONLY to lines that had a VOICE plan of $59.99 or higher.

This means a nationwide plan 900 minutes or higher, or a nationwide talk and text plan.

Non-unlimited texting plans, and data features didn't get you above that threshold.

So 9.99, or basic voice only plans would never get the annual upgrade.
Not so sure Eric cares about getting things right.
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Menno said:
upgrading after 12 months was called an "Annual" upgrade. It was available ONLY to lines that had a VOICE plan of $59.99 or higher.

This means a nationwide plan 900 minutes or higher, or a nationwide talk and text p
...
(continues)
OmegaWolf747

Jan 12, 2011, 5:09 PM

Serving the customer

Thanks a lot, Verizon, for your continued commitment to customer satisfaction! You are the best! Twisted Evil
OmegaWolf747 said:
Thanks a lot, Verizon, for your continued commitment to customer satisfaction! You are the best! Twisted Evil


Verizon's arrogance never ceases to amaze me. Thank god I live and travel to and from maj...
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is that this happened because of the iPhone. When AT&T got the iPhone exclusive, VZW instituted these incintive programs to keep people from jumping ship to go get the iPhone. Now that VZW has the iPhone, there is no more need for these incentives. Wh...
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flik83

Jan 13, 2011, 3:58 AM

LONG OVER DUE .....

this has been something that has needed to happen years ago .. We are in this current pricing due to the CUSTOMERS that we are. How many people asked " when you getting the iphone .. or whens that new droid phone coming out. all this comes with a cost . Countless times people would be upset due to their 9.99 2nd lines not receiving " my free phone discount " when it never was a true discount ... lets do the math.
if you have a cell line above the set point of 60 bucks a month PER LINE for two years minus the four month upgrade date you would be paying

$ 60 x 20 months + 15% ish your local and state taxes = 1380 dollars

then minus out your new every two .. witch is most likely going to be only $3o dollars due to the change they ma...
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Hey Man, Don't Bash Indirect Locations, I work at one and bust my but everyday to give the customer that awesome exsperience that they should have, so don't start the bashing.

Thanks
There's more to it than just trying to induce people to sign up for expensive rate plans by giving them 'free' phones, the cell phone subsidy is derived from the old landline phone subsidy that I am surprised few people remember. You never used to be...
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Indirects don't always get the New Every Two. This will help those of us in small markets by taking that argument off the table.
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muchdrama

Jan 12, 2011, 10:59 PM

Uh--

--I know they're saying that it's now 20 months into your contract to receive reduced pricing on a new handset, but it's been that way for some time now. I re-upped in August of '09 for two years, and I'm not eligible for reduced pricing until April of this year. Exactly 20 months.
Correct. They are merely eliminating an upgrade exception they once offered back when they cared about locking customers up to keep them from porting to AT&T for the iphone.
 
 
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