FCC Lays Down 'Bill Shock' Proposal
The Federal Communications Commission today finalized its proposal to prevent U.S wireless customers from suffering "bill shock." The proposal has three parts. First, it wants network operators to provide over-the-air limit alerts in the form of voice or text messages that are sent automatically when a user nears his or her monthly limit. Second, it wants clear warnings sent to users who leave the country and are at risk for incurring mobile roaming charges that are not included in their monthly plan. Last, the FCC wants network operators to provide "easy-to-find" tools that consumers can use set usage limits and review usage balances. The FCC is also asking for comment on whether all carriers should be required to offer the option of capping usage based on limits set by consumers.
RingPlus To Offer Free Phone Service
RingPlus today announced a new mobile phone service plan that is ad-supported, but completely free to the customer. The ads take the form of ringback tones, which RingPlus customers hear on outbound voice calls, after dialing but before the other party picks up.
FCC Moves to Better Protect Against Unwanted Calls
FCC Chairman Tom Wheeler today circulated a new proposal for taming unwanted robocalls and text messages to mobile phones. According to the FCC, the proposal is a response to more than a dozen petitions seeking clarity on when robocalls and other phone-based outreach is permitted.
Sprint Agrees to Settle FTC Charges for $2.95M
Sprint will pay the Federal Trade Commission a fine of $2.95 million for failing to properly disclose extra monthly fees billed to customers with lower credit scores. Between November 2013 and June 2014, Sprint enrolled customers with inferior credit scores in the Account Spending Limit (ASL) program — and added a $7.99 monthly fee on top of their standard service charges.
T-Mobile Fined by FCC for Limits on "Unlimited" Plans
The FCC today announced a $48 million settlement with T-Mobile over T-Mobile's failure to adequately disclose limits on data plans that they had marketed as "unlimited". The plans actually capped users at 17 GB per month, after which users experienced throttled speeds when and where the network was congested.
FCC to Require Greater Location Accuracy for Wireless Alerts
The FCC today adopted new rules that it says will ensure wireless emergency alerts are used more effectively to notify the public about threats. To start, the FCC will require network operators that distribute such alerts to do so in a much more geographically accurate and relevant area.
The biggest thing the FCC is missing is
Sending a text message to someone isn't going to stop them from acquiring overages.
The carriers have prepaid plans and are now implementing prepaid data plans. With prepaid, customers can't have $1000 bills unexpectedely. This is a better alternative then sending a text message that may or may not do anything at all.
everyone in the u.s is becoming more conservative so hence the fact they recieve a text message they are going to notice more than taking the time out of thier "busy" (i say that in the most lamest of ter...
Overages are a racket
On the other hand, I don't see how anyone can justify overages.
Here is an example.
Customer A and B both are on Verizon Wireless individual plans.
Cust A has a $69.99 plan for Unlimited Talking. He ends up using 1500 minutes throughout the month, and his bill will be $69.99 + tax.
Cust B has a $39.99 plan for 450 minutes. He ends up using 1500 minutes throughout the month, and his bill will end up being $512.49 + tax.
Customer B has not cost Verizon any more money than Customer A, so they have provided the same service to both customers and made way more money off Customer B (if he ever pays)
After working in a cel...
finaly someone who has the right idea on what the fcc is trying to do...
if we can prevent one person a month from going over that just makes it that much easier on everyone..
Because God help us if we were just responsible...
I think consumers just need to be more resposible and actually take a hard look at the plans they sign up for. It's not even that it is as difficult as reading your credit card agreement. If you are one of those people that just don't think you text that much, but you go over...well that's your fault for not monitoring it...which a lot of companies let you do online. Same with minutes. Be responsible.
There is no "bill shock". It is called nothing more than not wanting to take responsibility for your actions. We are becoming more and more of a government controlled population every day.
Should my water/gas/electric company do the same thing?
You cannot compare REGULATED industries (water/gas/electric to UNREGULATED industries like cellular.
I'll look at my Gas bill as an exampl...
ZOMG NOT ANOTHER REGULATION!
Think of the costs to the carriers!!!!
why isn't anyone thinking about the carriers!!!
Gods of Wall Street! Help quickly!!
< /sarcasm > >
Complain all you want--
Since When Can The Goverment Change The Terms On A PRIVATE Agreement?
Two private individuals enter into a signed binding agreement and the government will step in? When no laws are being broken. What will be next?
Is there another issue here?
This appears to be an abuse of power by the FCC.
I can see why they want to get involved but...
And really, we get enough taxes as it is already. What they are not telling you is that, even though the cell phone companies will foot the bill to enforce this kind of legislation despite the lowered revenue, the government will be increasing their taxes ANYWAY and claiming they are helping.
On the flip side, the cellular companies set a specific value on their minutes/data/texts through different rate plans. I don't understand how 450 minutes are worth 40.00 (averaging out to roughly 11 cents a minute) while if you go over your monthly alloted minutes the rate jumps up to 45 cents a minute, thats 4x the price! It gets even worse when you talk about the assigned ...
Some of those fees you see are cost recovery fees. The govenment imposes fees on the carrier and does not allow the carrier to cal...
just like in the activation fees. they onyl charge 35 for an activcat...
An Ok idea
Bill alerts would make sense.
That being said, if they also put in the proposal that if a carrier warned you and you STILL went over, you could not ask for the credit back and give carriers some teeth to get that money back instead of just passing it off to collections.
If a carrier has to hold your hand when it comes to usage, then they should be able to actually collect when you go over.
What started it all...
This means someone went somewhere, or did something that created $68,000 in usages. How the HECK can you not realize what you're doing?!
What part of a plan, created by a US provider, to use in the US, with no int'l allowances...gives you the bright idea "Hey, lets use this in (insert country here)! It'll be fiiiiine..."
It just amazes me that