Senator Targets 'Bill Shock' With New Bill
U.S. Senator Tom Udall from New Mexico introduced new legislation this week that would require cellular network operators to notify their customers as they approach their monthly allotted limits for voice minutes, text messages, and mobile data. The Cell Phone Bill Shock Act of 2010's main goal is to help prevent Americans from being "shocked" by large monthly wireless bills when they unknowingly exceed their limits. Udall proposes that carriers notify their customers when they reach 80% of their maximum monthly allotment, and, further, that carriers obtain permission from customers before proceeding with charges above their normal monthly fees. Udall said, "Many Americans have been hit hard by ‘bill shock' and I am pleased to introduce legislation that provides additional consumer protections. The texting and Internet capabilities that make today's cell phones more useful than ever should be applied to help customers avoid bill shock. Sending an automatic text or email notification to a person's phone is a simple, cost-effective solution that should not place a burden on cell phone companies and will go a long way toward reducing the pain of bill shock by customers."
understand your service
but WE are right. we don't need to babysit customer's.
Even with alerts sent to their phone about exceeding usage the sames customers will just deny or ignore those too!
It's all about data...
The fact is they make lots of money on overages and that is why they don't warn you. And data usage is really hard to track real-time.
Not all phones make it easy to know how much data they are consuming also. Things can be scheduled to run in the background so you might not even know they are there.
If you live or work near the border it could be possible sometimes that your phone would connect to a tower in Mexico or Canada and that can make even talking super expensive.
It should be something the carriers should ...
It's a pretty standard situation, a customer is on say a 900 minute plan, uses 3,000 minutes, incurs $945 in overag...
don't blame someone else for your ignorence...
i'm all about saving money and doing the right thing for customer's, but people as awhole should be aware of what they use, and should not have to be babysat!
this is a symptom...
in our country people dont like to take responsibility for anything. working in the wireless industry has shown me how utterly retarded americans can be.
are you trying to tell me mr. customer that you have been on this 450 plan for a year and a half and have NEVER known how many minutes you have?
i dont buy it. our government should not be tring to pass into law something that customer's should already be responsible for doing themselves. they are called "self service options" for a reason. to help yourself!!
but we are all too content to suckle at uncle sam's teat!
*steps off soap box*
It's not our responsibility....
Kidding of course.
BTW - not everyone wants prepaid because of limited phone choices.
You get bill shock because you were a moron and didn't realize that your Nationwide coverage means no roaming in Mexico or that your 700 min. plan doesn't come with...