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FCC Calls Out for "Bill Shock" Complaints

Article Comments  18  

May 20, 2010, 4:25 PM   by Philip Berne

On its official Twitter feed, the Federal Communications Commission asked users to submit complaints about unusually high and unexpected cell phone bills. The Commission specifically cited Verizon Wireless' recent forgiveness of a Boston-area man's $18,000 cell phone bill as an example. Wireless customers can submit complaints to the FCC's Consumer Affairs Bureau Web site. Recent reports suggest the FCC is mulling a "Bill Shock" warning system that would notify customers when a monthly bill runs unusually high.

more info at FCC »



This forum is closed.

This forum is closed.


May 20, 2010, 4:35 PM

US Cellular has their customer's backs!

just like to point out that US Cellular already offers a free service that notifies customers when they are at 75% and 100% of their usage. That way they don't go over! Best part is it is free!
This function is also built into T-Mobile's My Account application for Android.
so does TMO ... at least through the "My Account" app for android.
With bill problems, it is now usually the USERS problem or mistake and NOT the company.

May 20, 2010, 5:23 PM

Federal Child Care

When did the FCC turn into the Federal Cry babies Care? Aren't we all adults that should be responsible for ourselves?
if we had responsibility we wouldn't be able to say "I didnt kill that guy, the gun did. If I didnt have access to a gun he would still be alive!" or "It wasnt my fault the Bar kept selling me drinks!" or (my favorite) "I am sorry I slept with all tho...
There is a gray area that both sides tend to ignore. I am anti-big gov as the next guy, but the carriers also must step up and share the responsibility. Between mis-information and ignorant users, there is a huge gap that is left unfilled. I do not ...

May 21, 2010, 11:02 AM


There's this thing called PERSONAL RESPONSIBILITY isn't there?! All cell phone carriers have self service options for you to monitor your usage. If everyone followed the rules there would be no "Bill Shock."
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