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T-Mobile Confirms 3G Issues for Google Nexus One

Article Comments  100+  

Jan 11, 2010, 10:01 AM   by Eric M. Zeman   @phonescooper

T-Mobile has via its forums recognized that the Google Nexus One device is experiencing issues connecting to its 3G network. T-Mobile said, "Google and T-Mobile are investigating this issue and hope to have more information for you soon. We understand your concern and appreciate your patience." Users have reported no 3G connections at all, or devices that fluctuate between EDGE and 3G. T-Mobile is asking users to send in reports that include location information about where they experienced trouble as well as whether or not other 3G-equipped devices work in the same area.

more info at T-Mobile »
more info at T-MoNews »

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Comments

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This forum is closed.

ECANTU

Jan 11, 2010, 10:23 AM

FML

I'm supposed to get my $586 phone today. glad to find out that it'll be a great lookin paper weight. will be looking foward to a full refund. Paranoid

thanks Google and T-Mobile, you guys have made my Monday Morning a great one! *End Sarcasim*
Apparently, there's been a lot of finger pointing in the support area. HTC sends you to Tmobile, Tmobile sends you to Google, and Google tells you to send them an email and they'll get back to you in 2 days.

It's funny that Google had so much inpu...
(continues)
...
A paper weight? Come on now, first off the phone still works without 3g. If you have any exp. with Android phones you will notice there isnt much of a difference between edge and 3g.

This is the first phone really handled through Google, did you re...
(continues)
...
?why? did you pay $586? The phone cost $529.
...
ECANTU said:
I'm supposed to get my $586 phone today. glad to find out that it'll be a great lookin paper weight. will be looking foward to a full refund. Paranoid

thanks Google and T-Mobile, you guys have made my Monday Mor
...
(continues)
Just because a phone can't get to 3g doesn't make it a paperweight (though it is really annoying).

If it is a software update, expect a fix really soon. If it is a hardware issue, submit for a warranty exchange.

and to the people making fun of ...
(continues)
...
You're right, its totally tmobiles fault that googles phone will stay connected to 3g. Maybe you should go somewhere else and pay twice as much for a droid or iphone Rolling Eyes
how about you stop complaining about the issue with coverage on your NON-TMOBILE phone, and buy a t-mobile phone so youd be guaranteed coverage!
Just like i tell my customers, if youd buy the phones directly from the carrier, youre going to be guara...
(continues)
...
I think this is some funny $hit the cnet.com review I just watched yesterday, said the Nexus One was not capable of 3G. So why are users expecting 3G? DEE DEE DEE I don't do gsm service it sucks any ways and go figure now this. D'OH
...
ECANTU

Jan 11, 2010, 7:59 PM

pretty impressed

So after ranting about Tmobile not being able to support the Nexus One's 3g and actually playing with my phone I have come to the conclusion that the web is indeed 3g speed. Well it seems to work as fast at the mytouch and I could live with that. Overall I am pleased and happy with my purchase. Very Happy Drooling Drooling
My friend has the phone and I have to say... HOLY S**T Shocked Shocked Shocked ! The thing is flawless in looks and blazes faster than my Cliq. I asked him about problems with 3G and he cannot complain. We were surfing fine with 3G all the way. We even went to ...
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Mark_S

Jan 11, 2010, 11:56 AM

Let's get the party started!

Does T-Mobile USA have a map for that???? Laughing
lol. try CDMA google, you wont have the option between 3g and 2g. lol. f'n tmobile cracks me up.
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DE 2 Philly

Jan 11, 2010, 1:42 PM

What did you expect its T-Mobile!!!

Should have put a device that needs this much 3G coverage on Sprint or Verizon
You sir, are an idiot.

If you read the article or did any amount of diggin at all, you'd have seen that this is not a network issue, but a device issue.
...
While i acknowledge that these problems aren't T-mobile's fault, I do agree that a phone like this would be better utilized on a network with a larger 3G area..like Sprint and Verizon.
...
Enzzo

Jan 11, 2010, 12:25 PM

Meh...

It's a new phone...stuff like this happens with everything. A couple software updates and (hopefully) this'll be fixed. It's (probably) no big deal.

I'm not a fanboy...I have an iPhone and I love it. Though I understand those who do not(in poor AT&T 3G areas I live in Dayton, OH and our AT&T 3G coverage here is amazing).
or its a hardware issue and they have to take back the devices sold as there may be a defect? we dont know what the real reason is on the 3G not working.
...
Mektah

Jan 13, 2010, 11:08 AM

HA HA HA HA HA

That's all.
ells2187

Jan 11, 2010, 11:13 PM

FML means F**K my life

i cant belive this is still a mystery for some.
ells2187 said:
i cant belive this is still a mystery for some.


Yeah I know but it's just so stupid. It's not catchy like WTF or OMG.
...
Versed

Jan 11, 2010, 5:24 PM

Well, So what!

This isn't the first good phone that has had issues and it won't be the last. I'm sure either firmware upgrades or exchanges will be made, depending.

Hopefully this is just something that can be fixed by a firmware/software upgrade, maybe the phone was rushed to the market too soon. I still think this was a great move by htc and google.
Yeah.. I can't speak for Tmobile phones, but my Droid, and other Android/HTC phones I know of that my friends have got great signal.

Could even be a glitch with something in 2.1
PACWEST

Jan 12, 2010, 2:39 AM

Support Problems Good Reason to Avoid Nexus One


As I've said, the Nexus One could be a major misstep for Google and, so far, unhappy customers are proving me right. Sadly, quality telephone support isn't something Google can roll out overnight, which is another good reason for would-be customers to wait until Google has a better handle on support issues before purchasing a Nexus One.

http://www.pcworld.com/businesscenter/article/186643 ... »

It is ironic that TMO a company known for great customer support would pair with a company with no customer support. Laughing
muchdrama

Jan 11, 2010, 11:45 PM

Just like...

...the Moto CLIQ. That thing won't hold onto a 3G signal, either.
bluecoyote

Jan 11, 2010, 12:26 PM

Where have I seen this before?

Hrm, an HTC device running someone else's operating system has a problem....

However, HTC is branding the handset under someone else (like say, Audiovox or UTStarcom) , but it still says HTC on the phone... who do I get support from? HTC? No, they're telling me to go to the carrier. The carrier? No, they're telling me to go to Google. Google? Do they even HAVE suppport lines?

Where have I seen this before?

Oh, I know! Just about every HTC device I've ever owned or have come in contact with.
HTC: Hate This Crap
Kilya

Jan 11, 2010, 1:22 PM

Sounds about right

Sounds about right for Tmobile. I used to work for Tmobile and their network is always having issues. I have seen Known network issues like unable to access the web last 6 months in some places. Rediculous.
I've heard that from other (technical) employees of TMO. I'd said your network seems pretty reliable and their reply was it's crap, stuff is always braking.
...
buffalosolja42

Jan 11, 2010, 10:13 AM

Hope they figure this issue out

I am sure they will, but I think that is the only difference between Tmobile and carriers like VZ and ATT (I am not bashing) but the amount of hours that are put into testing is the reason why these two companies take so long to come out with phones. (or they use to) The downside to that is that Tmobile has the hottest phones on the market usually before anyone else.
Hottest phones? Meh...they've got like two. And one it turns out...isn't even supported 100%. Now they know the general idea of what AT&T's dealing with for the iphone.
Testing phones doesn't necessarily mean anything. I've been using an unlocked/unbranded Nokia N95-3 for over 2yrs and it works just fine.
Crunchy Frog

Jan 11, 2010, 11:04 AM

Often the fate of unlocked devices

I am not surprised that there are issues. Normally, a new device is thoroughly tested on the network it is going to, I suspect that the testing was not detailed enough because it is an unlocked phone.

That said, I am sure that there is going to be a series of patches in the next 30-60 days for many issues with the Nexus One before Google gets it right.

Welcome to the retail world, Google...
Oh buddy you just messed up.

Consider your google account deleted and your IP to be banned from google for a sentence of 6 months. Ha! see how you live with that. Learning lessons sometimes can be costly and this sir has caused you your e-freedom. ...
(continues)
I've been using an unlocked/
unbranded handset on ATT for over 2yrs now, without any problems with connecting to 3G. The Nokia N95-3. My experience has been great!
 
 
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