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RIM Blames Outage on Messenger Update

Article Comments  27  

Dec 23, 2009, 10:59 AM   by Eric M. Zeman

BlackBerry users in North and South America experienced an interruption in their services on December 22, making it impossible to communicate via BlackBerry Messenger and delaying email delivery. Phone calls and SMS features weren't disabled. RIM said in a statement today, "Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customer." This is the second time in five days that BlackBerry users have experienced service problems.

more info at Gearlog »

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Subject Author Date
White Flight bluecoyote Dec 23, 2009, 12:09 PM
BLACKBERRY OUTAGE!!! lil_mija Dec 27, 2009, 3:16 PM
  • Huh? by HawkeyeOC   Dec 28, 2009, 1:51 AM
THANKS RIM! Otowncell Dec 23, 2009, 11:27 AM
BB ? stephen5688 Dec 23, 2009, 3:20 PM
  • Re: BB ? by HawkeyeOC   Dec 23, 2009, 3:39 PM
I had no idea. Azeron Dec 23, 2009, 11:55 AM
Web Outage VOLVORacr Dec 23, 2009, 2:06 PM
 
 
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