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RIM Blames Outage on Messenger Update

Dec 23, 2009, 10:59 AM by Eric M. Zeman

BlackBerry users in North and South America experienced an interruption in their services on December 22, making it impossible to communicate via BlackBerry Messenger and delaying email delivery. Phone calls and SMS features weren't disabled. RIM said in a statement today, "Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customer." This is the second time in five days that BlackBerry users have experienced service problems.

more info at Gearlog »

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Subject	Author	Date
White Flight	bluecoyote	Dec 23, 2009, 12:09 PM
Re: White Flight by HawkeyeOC Dec 23, 2009, 3:51 PM Re: White Flight by bluecoyote Dec 23, 2009, 5:25 PM Re: White Flight by HawkeyeOC Dec 23, 2009, 5:58 PM Re: White Flight by jvp3 Dec 23, 2009, 4:58 PM Re: White Flight by bluecoyote Dec 23, 2009, 5:23 PM Re: White Flight by HawkeyeOC Dec 23, 2009, 6:00 PM Re: White Flight by jvp3 Dec 23, 2009, 6:11 PM Re: White Flight by sammy4455 Dec 28, 2009, 11:09 PM
BLACKBERRY OUTAGE!!!	lil_mija	Dec 27, 2009, 3:16 PM
Huh? by HawkeyeOC Dec 28, 2009, 1:51 AM
THANKS RIM!	Otowncell	Dec 23, 2009, 11:27 AM
Re: THANKS RIM! by GeeksAreBest Dec 23, 2009, 12:56 PM Re: THANKS RIM! by Otowncell Dec 23, 2009, 1:53 PM Re: THANKS RIM! by lilbp Dec 23, 2009, 2:19 PM Re: THANKS RIM! by HawkeyeOC Dec 23, 2009, 3:24 PM Re: THANKS RIM! by muchdrama Dec 23, 2009, 11:54 PM Re: THANKS RIM! by bp3dots1 Dec 24, 2009, 7:40 AM Re: THANKS RIM! by Otowncell Dec 26, 2009, 9:37 AM Re: THANKS, RIM! by chocolateman85006 Dec 23, 2009, 2:05 PM
BB ?	stephen5688	Dec 23, 2009, 3:20 PM
Re: BB ? by HawkeyeOC Dec 23, 2009, 3:39 PM
I had no idea.	Azeron	Dec 23, 2009, 11:55 AM
Re: I had no idea. by chocolateman85006 Dec 23, 2009, 2:06 PM Re: I had no idea. by HawkeyeOC Dec 23, 2009, 3:14 PM
Web Outage	VOLVORacr	Dec 23, 2009, 2:06 PM
Re: Web Outage by chocolateman85006 Dec 23, 2009, 2:07 PM

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