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T-Mobile Says It Has Recovered Most Sidekick User Data

Oct 15, 2009, 7:56 AM by Eric M. Zeman

Today T-Mobile posted a message in its Sidekick forums announcing that it has recovered most of the user data that was feared lost over the weekend. In the statement, T-Mobile says, "We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible." T-Mobile says the problem was caused by system failure that wiped out information in its core database and the back-up. Microsoft rebuilt the database one step at a time and was able to recover data as it went. T-Mobile asks that users who did experience data loss continue to check in with the T-Mobile forums for more information.

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Comments

This forum is closed.

This forum is closed.

JeffdaBeat

Oct 15, 2009, 10:14 AM

New way to store...?

It's cool that they were able to restore the data, but I am wondering if they are going to find a way to store everything to the phone itself and just use the servers to back up the data...Seems like a smarter thing to do.

Jayshmay

I still don't understand this Sidekick stuff, does the Sidekick not on board memory? Besides GSM phones have the ability to store contacts on the sim card.

...

Mark_S

W 🙄 hooooop-dee-dooooooooo!
Now T-Mobile should work on improving their 2G and 3G coverage and then we can talk.

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