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T-Mobile Attempts to Make Amends with Sidekick Customers

Article Comments  23  

Oct 12, 2009, 8:24 PM   by Eric M. Zeman   @phonescooper

This evening, T-Mobile USA issued another statement concerning the loss of its Sidekick users' personal data. T-Mobile says its Sidekick data service has been fully restored and that the company and its partners Microsoft/Danger are doing everything they can to determine the cause of the problems. T-Mobile noted that it now appears possible that some end user data may be recoverable. It will continue to post updates and inform users as its efforts continue. To those customers who have experienced what T-Mobile calls a "significant and permanent loss of personal content," T-Mobile will be sending a $100 customer appreciation card in addition to the one-month credit of Sidekick data services. The card can be used towards any T-Mobile good or service. More details about the customer appreciation card will be sent to the affected customers some time in the next two weeks.

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Comments

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This forum is closed.

Mark_S

Oct 13, 2009, 6:43 AM

CYOA

Add more sugar on top of the vinegar. Typical.
T-Mobile should work more on its archaic 3G and even 2G coverage before anything else.
Archaic? Man, people are so brainwashed. T-Mobile is deploying HSPA+ as we speak and its the fastest 3G out there, its even faster than 4G WiMax. And its 2.5G (EDGE) smokes AT&T's EDGE speeds. T-Mobile has a smaller footprint (its a much, much smaller...
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Archaic? Tmobile's 3G is by far one of the fasttest out there and will be even faster when they upgrade it. Check out cnet.com they did a speed test the G1 vs the iphone and the G1 was about 10 seconds faster on loading a page.
Then you pro T-Mobile fools tell my why when T-Mobile formely VoiceStream, formerly Omnipoint with the first GSM coverage in North America takes so long and still even longer with its 3G footprint which is more like an ink stain and 2G footprint is wa...
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Ptp713

Oct 13, 2009, 8:57 AM

Crap.....Crap & More Crap

So only a select few.....? Why not everyone that own's a sidekick....? What about the pay as you go sidekick users? For years I have gave Tmo credit for leading the way in service...Take that back now..I was thinking about getting the Motorola Cliq this has changed my mind
Read the full statement. Anyone affected... that's all Sidekick owners. And the pay as you go are getting at least some reimbursement, but its only $10. Would you find a better deal than what T-Mobile reimbursed its customers? I think not. They are gi...
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They are reffering to sidekick users who are subscribed to data, and those customers whose info has been permanently lost. It's probably for the best you changed your mind, with a attitude like that youd just be another problematic customer for tmobil...
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Eric M. Zeman

Oct 12, 2009, 8:31 PM

Full Statement from T-Mobile

T-MOBILE STATUS UPDATE ON SIDEKICK DATA DISRUPTION, MON., OCT. 12

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.

Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be po...
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Makes you wonder if they will treat the pre-paid customers who use the Sidekick like they normally do or if they will extend the $100 and free month of data to them as well. Rolling Eyes
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Azeron

Oct 13, 2009, 12:07 AM

Nice gesture

This is also smart. A nice preemptive strike legal-wise as well.
Is this TMo's "Project Dark" we've been hearing about? Laughing Laughing
The sad part about this is T-Mobile is going to make money off of this. Most people will take the 100 gift card, and buy another phone that cost more than 100 dollars.

If a person decides to buy another phone that cost more than 100 dollars, they ...
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