T-Mobile Attempts to Make Amends with Sidekick Customers
This evening, T-Mobile USA issued another statement concerning the loss of its Sidekick users' personal data. T-Mobile says its Sidekick data service has been fully restored and that the company and its partners Microsoft/Danger are doing everything they can to determine the cause of the problems. T-Mobile noted that it now appears possible that some end user data may be recoverable. It will continue to post updates and inform users as its efforts continue. To those customers who have experienced what T-Mobile calls a "significant and permanent loss of personal content," T-Mobile will be sending a $100 customer appreciation card in addition to the one-month credit of Sidekick data services. The card can be used towards any T-Mobile good or service. More details about the customer appreciation card will be sent to the affected customers some time in the next two weeks.
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