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T-Mobile and Microsoft: Sidekick User Data is Gone

Article Comments  34  

Oct 10, 2009, 7:16 PM   by Eric M. Zeman   @phonescooper

Today T-Mobile and Microsoft/Danger admitted via its forums that this week's service outage and resulted in the loss of end-user data stored on their servers. In a statement, T-Mobile said, "Regrettably, based on Microsoft/Danger's latest recovery assessment of their systems, we must now inform you that personal information stored on your device - such as contacts, calendar entries, to-do lists or photos - that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low." T-Mobile said that it plans to communicate further with its Sidekick customers on Monday, October 12, to explain what it plans to do.

more info at T-Mobile »



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This forum is closed.


Oct 11, 2009, 9:56 PM

this is funny

first tmobile dropped calls
and microsoft OS sucks
now both just screwed the entire phone Laughing
T-Mo had nothing to do with it

Oct 12, 2009, 6:26 PM

yuh...get mad

Why don't all these phone users in general back up all their info. to put absolute faith in a device seems like 2nd grade mentality. I get that stuff might be lost and yes that's irritating, but back up your content people! c'mon! F!

Rolling Eyes

Oct 11, 2009, 4:39 PM

Cloud fail

This kind of thing really could happen with any "cloud computing" service...not isolated to microsoft/tmobile. Storing data exclusively on the tubes without the user retaining any local copy is a recipe for disaster. You are at the mercy or whatever backup/disaster recovery policy (or lack there of) the service provider implements.

Sometimes, you have no real method of exporting and backing up the data for yourself.

Just imagine what a sad disaster data loss at MobileMe, GMail, hotmail, or itunes would be? How long do you expect that data to persist, and at what to expense would it be extracted if lost?
But the thing I love about MobileMe is that not only is the information stored on my phone, but also my computer. I am not 100 percent sure, but if for some reason the MobileMe cloud went down, the syncing would stop, but all my stuff on my computer a...

Oct 12, 2009, 9:16 AM

there's two ironies here:

"Danger" & Microsoft "loosing data?" Embarassed

Oct 10, 2009, 8:06 PM

It's Microsoft

It is like they keep innovating for new ways to screw something up. Their entire mobile strategy is rubbish, and it is unfortunate they have done to Danger what Daimler did to Chrysler.

This is why no business should ever consider anything Microsoft makes as something professional grade. They make shoddy, shoddy products.
bluecoyote said:
It is like they keep innovating for new ways to screw something up. Their entire mobile strategy is rubbish, and it is unfortunate they have done to Danger what Daimler did to Chrysler.

This is why no business s
The fact is that Danger hasn't been absorbed into MS on a service or network level yet. The Danger service is unaltered from it's pre-Microsoft acquisition form.

I think that puts all your comments on the ass-clownery pile.
bluecoyote is unfortunate they have done to Danger what Daimler did to Chrysler...

that's funny i always thought that chrysler messed up daimler...
I disagree, as a long time Tmobile employee this is the fourth time this has happened since I worked there. Danger always had a crappy model, they don't like or care for their customer, and this can be verified by going to their site and seeing their...
Gadget Junky

Oct 11, 2009, 9:21 AM

People still use the Sidekick?

I would have thought that most users would have moved to real smart devices by now. Not a slight, but the Sidekick is very limited next to a smart device.
Wouldn't that make it a.....dumb device?! Laughing
It has a larger keyboard than most PDAs.

And maybe a lot of people don't need whatever unspecified features you think they should have. A big screen, full keyboard, and Internet access covers a lot of ground.
Most long time customers stayed with the device because the unlimited data and messaging package was $19.99 per month, with the recent data feature price change a person would be much better off with another device as long as they back it up regularly...

Oct 12, 2009, 3:26 AM

how does sidekick really works?

i'm more of a mobile os user so i have no idea about the issue about the sidekick losing datas.

how did the wipe out thing happen in every sidekick?

is it like typical phones who have a hardware memory so you can save contacts, photos, etc?

i'm really curious about this because this is the first time i read a phone being wiped out of everything it had through a network service outage while all phones have its own hardware memory to store stuffs now...
Sidekick is a dumb terminal computer, literally view this as a computer without a hard drive that only has a basic OS and all the information is stored remotely on a server which also does the heavy processing as well. The only stored on the sidekick...

Oct 10, 2009, 7:40 PM

Hence project black

Laughing Laughing Laughing
They said it was to move them out of 4th place. Maybe they meant they were headed to 5th. Surprised
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