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T-Mobile Back-Tracks On Paper Billing Fee

Article Comments  8  

Sep 13, 2009, 11:45 AM   by Eric M. Zeman   @phonescooper
updated Sep 13, 2009, 12:08 PM

T-Mobile has decided not to charge customers to receive a paper bill summary each month. T-mobile said in a statement, "Since the announcement we've heard everything from kudos to concerns about the move to paperless — especially from our customers who today are receiving paper bills at no charge. So, we've decided to not charge our customers a paper bill fee for now. Instead, we'll be taking more time to determine the fairest way possible to encourage people to go paperless."

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Comments

This forum is closed.

This forum is closed.

aidan11

Sep 14, 2009, 5:11 PM

save the tree's by charging fee's!

i think going paperless is a great idea for all customers. you don't need a pc to check your balance. if you're a T-mobile customer dial #225# to get your balance. i can definitely understand that some people like to get a break down of their charges, but if it is absolutely necessary which it hardly never is go to your local library. it not only saves tree's but it save paper and postage costs which seem to keep rising annually. you can't hate on them for wanting to save money. the 1.50 fee is a bit much, but i would help the company pay the cost incurred to produce these statements. i think i would cause the majority of customers to switch over to paperless. I'm sure there is a lot of current customers who are unaware they can stop it from...
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donebrasko

Sep 14, 2009, 9:38 AM

Why dont they...

just take 1.50 off each bill that chooses to go paperless? Wouldnt that make more sense? You are rewarding those that go green but you are not punishing those that still wants a paper bill.
This would be a really intelligent idea if going green was really T-Mobile's one and only noble mission, but I have a feeling this isn't the case. This plan would make T-Mobile make less money than it does now, whereas charging an extra ...
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asLeepLessman

Sep 13, 2009, 12:07 PM

VoC - Voice of the Customer

"Since the announcement we've heard everything from kudos to concerns about the move to paperless -- especially from our customers who today are receiving paper bills at no charge. So, we've decided to not charge our customers a paper bill fee for now. Instead, we'll be taking more time to determine the fairest way possible to encourage people to go paperless."

Thank You T-Mobile for listening to the Voice of the Customer. Although I personally agree with Paperless billing for the sole purpose of saving our world (less paper means less dead tress) I did disagree with charging customers to do so. Simply because not everyone (yet) has access to a PC to check a bill. Thanks again for listening and I hope the alternative you find is benefici...
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The world will take care of itself long before we have to 'save' it.
Yeah, cable companies charge to pay also. I think that's so, so stuPid!!!! Pay to pay, how stupid, and I'm not a big fan of automatic payments, I like to keep track of the going on's of my money.
Kryger

Sep 13, 2009, 3:00 PM

o T-Mobile

u and your fees and not having fees then having them again.


playing the fence FTW
shellis129

Sep 13, 2009, 11:56 AM

Fees

Too bad they don't do that for their upgrade fee. Oh wait... they did.

Oh wait... they didn't.

Oh wait... they did.

Or are we on "oh wait... they didn't" again?

Although it's nice that they're NOT going to charge to get a bill, they seem to do this with all their new fees.

They beta test their new fees. Haha

OK... I need more coffee.
 
 
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